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On-site Customer Service Mandarin Speaker
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia11 hours ago
Job descriptionHold a Diploma or Degree in Computer Science, Information Technology, Engineering, or a relevant field Possess a strong understanding of electronics, especially mobile phones, tablets, laptops, smart wearables, and troubleshooting skills. Proficient in Mandarin & English. Experience with mobile devices, computers, or related fields is a plus. Can join immediately.
Tasks & responsibilities
- Guiding purchase decisions : Advise customers on product inquiries, including comparisons and recommendations. Highlight features and benefits to convince them why a specific product is the perfect fit for their needs.
- Troubleshooting electronic woes : Diagnose and resolve customer issues with laptops, watches, earbuds, speakers, TVs, and mobile devices.
- Mastering multiple channels : Be a communication whiz, assisting customers via live chat, phone calls, and email.
Qualifications & experience
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Customer Service Mandarin • Kuala Lumpur, Kuala Lumpur, Malaysia
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