Mandarin Speaking Customer Service Representative - Salary up to MYR 6000 - Penang

Overview

Location : Penang, Malaysia

Job Type : Full-time

Language Requirement : Chinese + Good English

Industry : Customer Support / BPO

Shift : Follow US Shift (including weekends / public holidays, if required)

Compensation : Competitive Salary + Language Allowance + Health Benefits

Salary Package : up to MYR 6000

Key Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and escalate cases when necessary

Requirements

What We Offer

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