Regional Head of Customer Experience & Supply Chain

About Our Client Our client is a

global leader

in their industry, renowned for their innovative approach and unwavering commitment to excellence. With a strong presence across multiple regions worldwide, they are dedicated to delivering high-quality customer experiences and supply chain solutions at a large scale, constantly evolving to meet the needs of an ever-changing market.

The Job Description

Strategy & Performance :

Develop and implement strategic plans for customer experience services and supply chain operations, including business planning, objective setting, and budgeting.

Service Excellence :

Lead efforts to standardize processes, drive continuous improvement, and collaborate with teams to optimize operations.

Global Alignment :

Ensure seamless integration with global strategies and frameworks while adapting to regional and local needs.

Leadership & Talent Management :

Lead, mentor, and develop regional teams, focusing on succession planning and career growth for service leaders.

The Successful Applicant

Experience : 15+ years in senior leadership roles within Centers of Excellence (COE), or regional / global hubs, with a strong background in service delivery across multiple regions.

Education : Bachelor's degree in Business, Supply Chain, or a related field. An MBA or relevant professional certifications (e.g., Green Belt, Six Sigma) are highly desirable.

Expertise : Proven experience in leading complex global or regional transformations, with a focus on customer experience, supply chain operations, and service delivery.

Leadership : A strong track record of leading geographically dispersed teams, driving alignment, and optimizing performance within a matrixed organization.

Transformation : Extensive knowledge and experience in supply chain project transformation, continuous improvement, and change management to drive operational excellence and innovation.

What's on Offer

Strategic Leadership Impact

Career Growth & Development

Competitive Compensation & Benefits

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