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Safety Model Operations Trainer - Mandarin Speaker (APAC)
TikTokKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionDeliver impactful onboarding and continuous learning programs for new and existing Safety Model Operations team members. Identify knowledge gaps, develop targeted training interventions, and support upskilling to meet evolving project needs. Collaborate with cross-functional (XFN) partners to understand project requirements, training needs, and performance expectations. Set clear SMART goals for personal development and for training programs. Propose improvements and contribute to scalable best practices for the Training function. Work with stakeholders to deliver training that supports high performance across Safety Model Operations projects. Facilitate calibration sessions to ensure consistent policy application and quality standards. Communicate policy updates and questions between Policy Team, Project POCs, and trainees. Evaluate training effectiveness using performance data and feedback; provide actionable insights to improve content and delivery. Compile and present training reports and insights to team leads and management. Escalate knowledge gaps through appropriate RCA channels to improve learning outcomes. Identify regional learning needs and address them with targeted interventions. Lead or support knowledge briefings and refresher trainings to maintain policy alignment, considering local cultural and market conditions. Ensure timely delivery of training content via LMS, TCS, Rock Appeal, and other platforms. Be flexible and available to backfill training coverage across regions or teams as needed. Contribute to new-hire onboarding with foundational and role-specific training. Conduct quality certifications, knowledge assessments, or refreshers to reinforce retention and compliance. Design and develop structured training plans and materials aligned with rollout timelines and project needs. Note : Role may involve exposure to sensitive or graphic content (e.g., bullying, hate speech, child safety issues, self-harm, or violence). Minimum Qualifications Bachelor’s degree or higher with regular use and familiarity with short video platforms. At least 1 year of hands-on training experience, ideally in Trust & Safety, content moderation, policy enforcement, or related operations in tech or media. Excellent English and Mandarin communication skills to train diverse audiences across APAC and EMEA regions. Solid understanding of training methodologies, adult learning principles, and instructional design best practices. Experience delivering both virtual and in-person trainings (onboarding, upskilling, refresher). Proficiency with data analysis and performance tracking tools (e.g., Excel, Google Sheets, dashboards) and evaluating training impact. Ability to create, manage, and update training documentation, SOPs, and knowledge materials. Preferred Qualifications Fast learner with adaptability to changing policies and operational priorities. Familiarity with content moderation systems, policy implementation, or ML-related workflows is a plus. Strong cross-cultural communication and sensitivity to regional working practices across Southeast and East Asia. Ability to operate in fast-paced environments, resolve training challenges, and meet deadlines. High emotional resilience and commitment to well-being when handling sensitive content. Willingness to travel within the APAC region for short-term training assignments (up to 1 month). Not Applicable Full-time General Business, Management, and Business Development Technology, Information and Internet
Overview
Safety Model Operations Trainer - Mandarin Speaker (APAC) – TikTok
Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted : 3 weeks ago
- Be among the first 25 applicants
Responsibilities
Qualifications
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
We strive to inspire creativity, foster curiosity, humility, and impact in a rapidly growing tech company. We value resilience and a “Always Day 1” mindset to achieve meaningful breakthroughs for our users and communities. Join us to create and grow together.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and perspectives. We celebrate diverse voices and aim to reflect the communities we reach.
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Mandarin Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia
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