Customer Advisor

Regular Kuala Lumpur International Business Other Job ID : 6283

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Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24 / 7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are looking for Customer Advisors, who will be supporting Trip.com ’scustomers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com , you will use your interpersonal skills and passion to let travellers trust us to take care of their trip.

This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team?

In this Role, you’ll get to

• Deliver excellent customer service through our communication channels via phone, chat, or email.
• Communicate effectively and professionally with customers, showing empathy and patience.
• Driven towards achieving individual KPIs and Team Goals.
• Continuously identifying work process improvements and provide prompt feedback during 1 : 1 sessions as well as team meetings.
• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.
• Advocate the Trip.com culture both internally and externally.
• Taking ownership of customer concerns and passionate in solving end-to-end travel challenges.
• Assist with ad hoc projects assigned by Team Leads / Supervisors.

What you'll Need to Succeed

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

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