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Permanent Night Shift】Mandarin Customer Service Executive
TDCX MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia23 hours ago
Job descriptionProvide excellent customer service via phone or email in both Traditional Mandarin and Average English. Assist customers with inquiries, issues, and service-related questions. Manage and resolve issues, including flight bookings, ticketing inquiries, and other travel-related concerns. Process reservations and support tasks related to airline programs and associated products. Process transactions and ensure accuracy and attention to detail in data entry. Utilize company systems to handle customer requests. Handle customer complaints and resolve issues efficiently and professionally. Ensure timely resolution and follow-up on customer concerns. Maintain a high level of professionalism and communication at all times. Work the assigned midnight shifts and adapt to a flexible working schedule. Minimum SPM Holder or higher with 1 year of customer service experience. Proficient in Traditional Mandarin and average English (both written and spoken). Experience in the flight booking is a plus but not mandatory. Strong attention to detail and accuracy when processing customer requests. Excellent communication skills and the ability to handle customer inquiries professionally. Comfort with working midnight shifts. Strong technical skills and ability to quickly learn new systems. Ability to multitask and work efficiently in a fast-paced environment.
We are looking for a dedicated and detail-oriented Airline Customer Service Representative to join our team. As a Representative, you will be responsible for delivering exceptional service to our customers in both Traditional Mandarin and average English. You will assist customers with inquiries, resolve issues, and provide information about our services. This position is permanent working midnight shifts, and experience in the travel and hospitality sector is a plus.
Working shift Timing
- Permanent Night Shift
- Working Hours : 8 : 30 PM to 8 : 30 AM, Monday to Sunday
- Total Work Days : 5 days per week
- Each shift duration : 9 hours and 30 minutes, which includes a 1-hour meal break and a 30-minute break time.
Key Responsibility
Requirement :
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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
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