Sales Support
ZF GroupPetaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionMinimum 3 years of commercial experience and 3 years of customer support. Demonstrated problem-solving skills. Experience with CRM systems (Salesforce / SAP). Excellent interpersonal, networking, and communication skills. Customer-focused mindset with a passion for delivering exceptional service.
Req ID 81242 | Petaling Jaya, Malaysia, ZF Sales and Service (Malaysia) Sdn. Bhd.
Job Description
Internal Title : Customer Competence Center Representative
Your tasks include :
- Serve as the main contact for customer orders, handling order placement, processing (EDI, online, manual), and issue resolution within the ASEAN region.
- Maintain customer data and processes in ERP / CRM systems.
- Manage support for intercompany pricing, back-orders, and claims.
- Coordinate order-related communication with internal teams (SPOKE) regarding deviations from deadlines.
- Create and distribute evaluations and statistics (sales, turnover, etc.) for internal and external bodies (e.g., customers), support data analysis, and develop suggestions for optimization. Provide insights to the local SPOKE team.
- Promote and assist with online ordering platforms.
Your profile :
Join our ZF team as a Sales Support specialist. Apply now!
Contact
Ying Li
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Sales Support • Petaling Jaya, Selangor, Malaysia
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