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service advisor

service advisor

Tiger Shoji Sdn BhdPetaling Jaya, Selangor, Malaysia
1 day ago
Job description
  • Attend customer's request for bookings, enquiries & complaints through various channels, in a timely manner.
  • Communicate with customer to establish the service or repair need for their vehicles & translate these job requirements into comprehensive quotations for their agreement.
  • Build sustainable relationship and trust with the customers & really committing to increase customer's engagement level.
  • Follow up with the workshop on pending jobs to ensure adherence to completion timelines, & keep customer update on the status on their vehicles.
  • Provide accurate and valid information with appropriate solutions and alternatives to handle customer's requirements and complaint.
  • Capture customers' feedback on the service levels, and present findings for management view.
  • Assist the Service Manager in evaluating and improving the current practices and processes.
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    Service Advisor • Petaling Jaya, Selangor, Malaysia

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