Operations Integration Specialist & Support Analyst

Operations Integration Specialist & Support Analyst

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Job Overview

We are seeking a self-motivated and innovative Operations Integration Specialist & Support Analyst to support our Global Payments network for partners and customers. The role involves resolving inquiries and incidents related to our systems and processes, working with global partners across different countries.

Responsibilities

• Respond to partner and internal department requests, inquiries, and issues related to integration applications.
• Utilize various tools and maintain accurate records of all inquiries and issues.
• Support API users globally, sharing knowledge and identifying trends.
• Monitor inbound / outbound global payment transactions and detect anomalies or errors.
• Resolve issues or escalate to relevant teams.
• Support existing partners by resolving incidents promptly.
• Design and execute reports, with strong data manipulation skills.
• Test and debug REST APIs, interpret logs, and query databases.
• Coordinate calls with third-party partners to troubleshoot service issues.
• Investigate payment process issues and handle a wide range of business rules concepts.

Qualifications

Additional Information

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

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