HR SSC

Job Title and Location

JD.COM Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Responsible for daily operations of overseas HR services, ensuring efficient execution of global employee lifecycle processes including onboarding, offboarding, transfers, and international assignments.
• Standardize and document overseas HR processes, continuously optimize related manuals to ensure consistency and compliance with local regulations across different countries / regions.
• Act as a liaison between headquarters and overseas HR / business teams to coordinate and resolve employee inquiries and urgent issues.
• Regularly follow up on service satisfaction and business needs related to overseas HR operations to improve Shared Service Center (SSC) performance.
• Introduce automation tools (e.g., RPA) to simplify repetitive tasks and enhance the efficiency of SSC services.

Qualifications

About JD.com

JD.com (NASDAQ : JD and HKEX : 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.

Our International Business

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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