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Senior Clinical Specialist

Senior Clinical Specialist

IDS Medical Systems GroupShah Alam, Selangor, Malaysia
18 hours ago
Job description

Senior Clinical Specialist is responsible for mastering the knowledge of a product and sharing his knowledge to internal & external customers. S / he is responsible for ensuring that the buyer of a product can function the product appropriately & able to maximize all the features of the product as needed. S / he becomes coordinator of small team for certain area or product category and develops them, especially new members to be ready going to the field.

1. Training

  • Collaborate with Product Management to create training materials for both internal and external customers
  • Provide training to the Clinical Management, Sales, Service, or back-office team on regular basis or as needed
  • Provide training on the use of products to external customers (nurses, doctors, & other medical personnel)

2. Marketing Activity

  • Actively involved in running external marketing / education programs such as : scientific events (seminars, workshops, exhibitions), product presentations, demonstrations
  • Work closely with Product Management to create marketing tools for the sales team
  • Also responsible for developing a product strategy that has been assigned to each Clinical Specialist
  • 3. Leadership

  • Coordinate team members workload and schedule to fulfill training requests for internal & external customers
  • Develop new team members with hard & soft skills required in order to complete their responsibilities by conducting training, shadowing, coaching, etc.
  • 4. Management System

  • Involved in establishing management system based on quality management system, quality management system for medical devices, and anti-bribery management system
  • Responsible for socializing the system to all divisions and ensuring the effectiveness of the running system
  • Analyze corrective actions for system effectiveness in divisions
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    Clinical Specialist • Shah Alam, Selangor, Malaysia

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