Sales Support Senior Executive / Asst. Manager / Manager (Freight Forwarding)

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About the role

We are seeking a highly skilled and experienced Sales Support Manager with freight forwarding background to join our dynamic team at Geodis Malaysia Sdn Bhd. This full-time position is based in Subang Jaya, Selangor and will play a crucial role in account management and sales support for the Sales team.

What you will be doing

Account Management Support

Provide support to the development and maintenance of customer relationships with Global Accounts, in line with SLA and customer needs, to enhance overall client portfolio, safeguard sales revenue and ensure customer satisfaction

Ensure SOP’s being in place to safeguard correct customer handling and business execution by Operations

Conduct centrally the pricing request for Global Accounts outside of tender process to enable competitive pricing and increase wallet share.

Work with NSM to develop and publish :

o Business cases & showcases

o Customer Cards and Strategic Account Plans – Regional and Country level

o MBR and QBR presentations and data

Complete bids, proposals, RFQ, RFI for presentation to customer and follow up of quotations.

Assist with generating SOP's for new business to ensure proper and smooth operation and implementation. Gather, consolidate and analyze data to create reports on performance statistics / KPIs, market information and client activities.

Execute on-time reporting for customers.

Whenever applicable, helps to coordinate customer training and functions in co-operation with key stake holders from the regional team.

New Business

Compiles lists of prospective customers for use as sales leads (on request i.e. web research, cold calling, networking, and research).

Handles inbound sales lead calls and passes these onto the NSM for allocation.

Develops and compiles Sales collateral in co-operation with the Regional BD Team.

Responds to quotation requests as well as concerns and questions of prospective and existing customers; complete bids, proposals, RFQ, RFI for presentation to customers and follow up of quotations.

Prepare CRM reports and monitor staff performance relating to CRM mandatory data entry standards.

Enter new customer data and other sales data for current customers into CRM.

Work with all sales personnel within the country to keep account activities and literature up to date.

Execute on-time reporting for NSM & other BD team members.

Submit management information related to performance as well as the opportunity pipeline, to enable the NSM to steer and take corrective actions if applicable.

Support NSM on yearly budgeting process.

Deploy and maintain customer & team portals in order to manage central availability of documentation and information. Coordinate the upload of documents. Administer portal setup and user rights.

Report applicable management information to NSM.

Coordinate team meetings, take and distribute minutes

Other general administrative tasks that may occur on an “ad hoc basis”

Prepares presentations, meeting agendas and travel itineraries (i.e. overseas visitors)

Assist yearly customer surveys related to the quality of the services.

What we are looking for

3 to 5 years Industry knowledge.

Strong Sales or Business Development background in Logistics, Freight Forwarding or Warehousing

Strong confidence and competencies in building executive level relationships

Fluent in both verbal and written English

Strong verbal and written communication skills

Persuasive & pleasant phone manner

High level of pro-activity and a sense for urgency

Capable of multi-tasking

What we offer

At Geodis Malaysia Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary and comprehensive benefits package, we offer opportunities for career advancement, ongoing training and development, and a collaborative team culture that values work-life balance.

About us

GEODIS is a leading worldwide provider of customized transportation, warehousing, global logistics, and supply chain solutions. We unlock value in a complex and evolving world. An international full-service logistics company with French roots, our head office is located in Levallois, France.

If you are ready to take on this exciting opportunity and contribute to the growth of our organization, we encourage you to apply now.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions : Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How much notice are you required to give your current employer? How many years' experience do you have as a Sales Support Staff?

GEODIS is a Supply Chain Operator ranking among the top companies in the field in Europe and the World. GEODIS, owned by SNCF Logistics, which in turn a business line of the SNCF Group, is ranked as the number four logistics provider in Europe and number seven at a worldwide level. GEODIS is also listed as a “Leader” in Gartner’s 2016 Magic Quadrant of Worldwide 3PLs. GEODIS’ reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

With its five lines of business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport), GEODIS manages its customers Supply Chain by providing end-to-end solutions enabled by over 40,500 employees, its infrastructure, its processes and systems. In 2017, GEODIS recorded €8.1 billion in sales. The Freight Forwarding business of GEODIS has more than 8,700 employees in over 60 countries.

GEODIS operates 157 locations in 14 Asia Pacific countries including Australia, Bangladesh, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, New Zealand, Singapore, Taiwan, Thailand and Vietnam.

GEODIS is a Supply Chain Operator ranking among the top companies in the field in Europe and the World. GEODIS, owned by SNCF Logistics, which in turn a business line of the SNCF Group, is ranked as the number four logistics provider in Europe and number seven at a worldwide level. GEODIS is also listed as a “Leader” in Gartner’s 2016 Magic Quadrant of Worldwide 3PLs. GEODIS’ reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

With its five lines of business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport), GEODIS manages its customers Supply Chain by providing end-to-end solutions enabled by over 40,500 employees, its infrastructure, its processes and systems. In 2017, GEODIS recorded €8.1 billion in sales. The Freight Forwarding business of GEODIS has more than 8,700 employees in over 60 countries.

GEODIS operates 157 locations in 14 Asia Pacific countries including Australia, Bangladesh, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, New Zealand, Singapore, Taiwan, Thailand and Vietnam.

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