Engagement Manager

Background :

Positka is a Singapore based boutique consulting firm with blue chip multinational clients. Positka’s client work is in the IT Consulting field, more specifically in the Cybersecurity domain. Besides Singapore, we have presence in India and the UK.

Positka is seeking experienced individuals who will be responsible for understanding customer expectations, ensuring delivery to the customer needs, and growing the relationship with the customer. The Engagement Manager plays a vital role in boosting the customer experience by ensuring the smooth delivery of services that meet and exceed customer demands.

Positka is committed to investing in best-in-class training / certifications and providing opportunities to work on cutting edge projects at leading customer organizations globally.

Role Description :

The Engagement Manager is accountable for end-to-end delivery of programs and projects to meet customer needs.

Specifically :

• Understand, articulate, and drive agreement on clients’ expectations and requirements.
• Convert the requirements into specific deliverables and credible plans.
• Drive delivery of outcomes by leading a team of specialists and in collaboration with key stakeholders within Positka and across the customer organization
• Identify opportunities for business development and extending client relationships.

Projects are likely to be primarily in the domain of Cybersecurity and allied areas of Information Technology. Whilst cybersecurity background is not a pre-requisite, past experience implementing software solutions or driving technology services delivery will be useful. The Engagement Manager, over time, will need to gain in-depth knowledge and understanding of Positka’s solutions.

The Engagement Manager will be driving the execution of strategic projects that may be across any of the key geographies including Singapore, HK, Japan, Middle East, UK, India, and North America. Most engagement will occur largely remotely but there may be occasional travel.

As Engagement Manager, you will be responsible for :

Analytical / Decision Making Responsibilities :

Successful candidates will work directly and independently with clients to ensure smooth and effective delivery in all relevant parameters. He or she will coordinate with other departments to ensure all aspects of each project progresses smoothly by problem solving roadblocks and coming up with practical remedial actions.

Experience, skills, education :

Career Path : This role will expose the candidates to acquire skills in emerging technologies like Security, Analytics and Machine Learning. This role is a stepping stone towards a Business Unit leadership responsibility. The candidate will have the opportunity to work closely with and be groomed by senior leadership of Positka, for engaging with senior executive such as CIO / CISO in the customer organizations.