Manager, Customer Engagement

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work / life effectiveness.

No Relocation Assistance Offered

Job Number# - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Overview

As the Manager, Customer Engagement, you will be responsible to lead the customers' strategy in the Demand - Customer Engagement function for Customers based in Malaysia.

What you will do

• Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns.
• Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends.
• Monitors the shipment vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making.
• Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost.
• Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations.
• Responsible for collaborative end-to-end solutions that leverage joint capabilities and expertise in support of Colgate's Customer Development and Customer Service strategies.
• Monthly engagement with customers to drive aligned joint initiatives.
• Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses.
• Engage Customers to enhance service levels and customer satisfaction.
• Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy.
• Monitor performance metrics (KPI’s) to understand service and efficiency trends and identify improvement opportunities; share performance information with the Team to develop collaborative approaches for improvement.
• Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks (OOS).

Qualifications

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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