Assistant Director of Human Resources - Sunway City Hotels Kuala Lumpur
A senior bartender oversees bar operations, crafts high-quality cocktails, and provides exceptional customer service in a fast-paced hospitality environment. Key responsibilities include :
- Mixology & Service : Prepare and serve alcoholic and non-alcoholic beverages with precision, adhering to recipes and presentation standards. Create signature cocktails and recommend pairings.
- Leadership : Supervise and train junior bartenders and bar staff, ensuring consistent service quality. Delegate tasks and manage shift schedules.
- Inventory Management : Monitor stock levels, order supplies, and minimize waste. Conduct inventory counts and maintain cost control.
- Customer Engagement : Interact with guests, handle special requests, and resolve complaints professionally to enhance customer satisfaction.
- Compliance : Ensure adherence to health, safety, and alcohol regulations, including checking IDs and monitoring responsible drinking.
- Bar Maintenance : Maintain a clean, organized bar area and equipment, ensuring compliance with hygiene standards.
- Menu Development : Collaborate with management to design seasonal menus or promotional drinks based on trends and customer preferences.
- Financial Oversight : Handle cash, process payments, and balance registers accurately.
Qualifications :
Extensive bartending experience (typically 2-5 years).Advanced knowledge of mixology, spirits, and bar equipment.Strong leadership, communication, and multitasking skills.Certification in responsible alcohol service (e.g., Wine and cocktail, ServSafe alcohol, ) often required.Ability to work shift, weekends, and holidays.This role demands creativity, efficiency, and a customer-focused attitude while leading a team to deliver a memorable bar and dining experiences.
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