Customer Relationship Management (CRM) Analyst - 5 to 6 Years Experience

Position Overview

The role will be primarily responsible for managing and optimizing the Customer Relationship Management (CRM) system across Foodle’s F&B operations. This includes maintaining data integrity, supporting CRM integrations with POS, e-commerce, and loyalty platforms, and providing actionable customer insights to drive targeted marketing, customer retention, and sales growth. The role also involves working closely with cross-functional teams to enhance the customer experience through data-driven decision-making and continuous improvement of CRM strategies and tools.

Key Responsibilities

• CRM Platform Implementation & Support

Lead the configuration, rollout, and continuous improvement of the CRM platform across all customer touchpoints (e.g., e-commerce, mobile app, POS).

Provide day-to-day support for CRM-related tools and campaign workflows, addressing data sync issues, segmentation errors, or message delivery failures.

Assist in building and maintaining automated workflows based on customer behaviors, transactions, and lifecycle stages to enhance engagement and retention.

Ensure CRM data integrity through rigorous monitoring, data hygiene practices, and compliance with data privacy regulations.

Maintain thorough documentation of CRM architecture, campaign workflows, audience segments, and operational SOPs.

Requirements

Bachelor’s degree in Data Science, Marketing Analytics, Business Intelligence, Information Systems, or a related discipline.

Associate

Full-time

Marketing

Food and Beverage Services

Note : This description focuses on the role within Foodle’s CRM activities and does not include external postings or unrelated content.

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