This job offer is not available in your country.
Retail Manager l Marks
Al-Futtaim Group Asia Regional Business Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionDrive Sales performance and ensuring revenue targets are met across all stores Monitoring and improving the performance of all stores. Implement marketing and promotional campaign to boost sales Ensuring consistent customer service across all stores People & talent management for all stores. Takes part in commercial walk rounds with Store Manager and store visitors. Complete probes and ensure the actions are delivered. Keeps up to date with all key communication documents and takes appropriate action. Co-ordinate the deliveries, early morning fill / ambient operation in line with the FIFO. Manages shelf availability to deliver accurate results for the store. Co-ordinates stock accuracy adjustments and ensures activity is delivered within relevant timelines. Maintains knowledge of the day-to-day stock holding in the store and can co-ordinate resources to ensure availability is maintained throughout the day. Co-ordinate resources to deliver launches and phase change implementation. Organize resources to deliver floor plan implementation. Carries out decor and equipment check and implements follow up actions. Ensure all of the Zones, tills and key service areas are resourced and reacts on a daily basis to meet the needs of our customers. Responds to and deals with Customer queries, concerns and complaints. Flexible approach to working in other areas of the store to meet customer demands. Ensures a memorable shopping experience by engaging with and making a personal connection with the customer. Delivers great service for our customers and role models 'Service -Doing the Right Thing' and our 4 key service behaviors at all times - Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful'. Observes service delivery and provides feedback to individuals who do not demonstrate the key service behaviors. Recognizes individuals who deliver excellent service by giving feedback and nominations to reward those who provide excellent customer service. Co-ordinates resources across zones to ensure that 'packet perfect standards' are maintained. Provides guidance and feedback to customer assistants on hygiene standards. Ensures standards at all service points are maintained throughout the day. Co-ordinates DEF Reduction and removal. Completes / prepares compliance paperwork for Sign Off. Carries out Duty Management role before store opens / post closure. Manages the bag and locker checks / till to ensure dual control compliance and protection of the individual being searched. Collaborate with buying and merchandising teams to curate product ranges that align with customer needs and preferences. Use store-level sales data and customer feedback to optimize product offerings, ensuring relevance and alignment with market trends. Drive the successful execution of product launches, seasonal campaigns, and promotional activities at the store level. Ensure stores maintain optimal stock levels, with a focus on availability, accuracy, and alignment with customer demand. Monitor product performance and work with store teams to adjust displays and offerings to maximize sales. Communicates effectively and engages team through team briefs and huddles. Takes time to ensure employees understand the part they play in delivering their accountabilities. Provides regular feedback to team members and recognizes individuals who perform well in their role. Understands Engagement Survey scores and takes action to drive improvements across the team / department / store. Delivers the performance review process within agreed time frames and drives delivery of consistent standards of performance and behavior. Agrees stretching targets for their team and takes appropriate action to deal with poor performance in a timely manner. Identifies and develops talent through effective development planning. Identifies recruitment needs and takes an active role in the selection of their team. Implements Company HR policies fairly and consistently across the store to drive improvements in attendance and behavior. Takes Ownership for own development. Plans and allocates staffing resources across the section with rostering to ensure that the operational needs of the store are met and are within budget. Reviews individual transaction rate data and takes appropriate action to improve performance. Reduces idle time on tills by ensuring resource is redeployed appropriately Manages and plans holiday / vacation ceilings to ensure that the operational needs of the section and store are met. Ensures that there is an effective absence management process in place with the return-to-work process. To conduct regular store-walk with the store management team to enhance area of improvement within stores. To feedback to HQ areas of opportunity supported by facts and numbers. To attend to customer's queries and address complaints within 24 hours. Work closely with VM teams to ensure all stores windows, event areas, and selling floor always represent the brand message and standard of display is always highand correct decorsare used. Ensuring stocks inventory and counts are accurately maintained, recorded, executed. Collaborate with other functional support departments to continuous enhancing Stores overall business and operations Take lead for Atrium, Pop-up and or new stores opening, Store refit, store move, or closure. Other ad hoc matter occurs from time to time Bachelor Degree 10 years of experience in retail industry with similar size and business profile. Strong Commercial acumen to understand, observe and predict the market business trend so to plan accordingly In depth knowledge of diverse business functions and principles related to retail Strong People & talent Management Skills Able to set directions and inspire team members to embrace and deliver desire results within reasonable timeline. Strong Communication and influencing skills Open minded, innovative and creative in problem solving and implementing business solutions appropriately Strong numerical, analytical and interpretive skills to optimize trading performance Adaptable of Brand Strategy Great Computer literacy especially related to data analytic and numbers Strong stakeholders' engagement skills
Job Highlights
- Fun working environment
- Career progression
- Good compensation
About the company
Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.
Structured into five operating divisions; automotive, financial services, real estate, health, retail including Marks & Spencer brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.
Al-Futtaim's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit :
AL-FUTTAIM VALUES : RESPECT I EXCELLENCE | COLLABORATION I INTEGRITY
Job Purpose
Job Descriptions
Driving Sales and Business Excellence
1) To lead the store management team and floor staff to achieve the sales budget / target set.
2) Co-ordinates people resource and activity to ensure right people in the right place to deliver the sales plan
3) Organizes resource to ensure optimum stock levels for opening and throughout the trading day
4) Organizes resource to deliver corporate layout, phase changes, floor plan and planogram implementation
Customer Experience Management
1) Co-ordinates resource across zones and Key service areas to ensure customer needs are met
2) Guides, coaches and leads the Store team which help improve the customer shopping experience
Standards
1) Ready to Trade Standards
2) Co-ordinates resource and allocates Due Diligence activities to ensure department is trading safely and legally
Product and Range Optimization
People
1) Manages a committed team who feel fully engaged, supported and recognized for their contribution
2) Drives individual performance and develops potential
3) Takes an active role in ensuring all new and existing employees develop the skills and experience to perform well in their roles.
Costs
1) Contributes to the store's profitability through minimizing losses and accurate staff cost management
Others
Job Requirements
Education :
Minimum Experience and Knowledge :
Job-Specific / Technical Skills required to complete the tasks :
Create a job alert for this search
Retail Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs%20Pte%20Ltd)
![Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]](https://cdn-logos.talent.com/v1/logo/image?feedcode=job-majestic-my&company_name=Polymorph%20Recruitment)
Our Client is a leading retailer that offers a wide range of products, including furniture, electronics, appliances, and computers.
They are known for offering high-quality products from top brands,...Show moreLast updated: 30+ days ago
- Promoted
Retail Manager l Retail l Marks & Spencer l MY
Robinson & Co (Singapore) Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.Stru...Show moreLast updated: 16 days ago
- Promoted
Retail Manager
金爺爺 JinYeYePuchong New Village, Selangor, Malaysia At Jins Health Group, we're on a mission to make wellness part of everyday life.Our journey started back in 2008 with Jin Ye Ye, bringing joy through festive hampers.
In 2017, we officially formed J...Show moreLast updated: 1 day ago
- Promoted
Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]
Polymorph RecruitmentKlang, Selangor, Malaysia Strong communication, negotiation, and sales skills.Commercial awareness and ability to meet sales goals.Self-motivated, independent, and willing to travel.
Proficiency in English, BM, and Mandarin ...Show moreLast updated: 30+ days ago
- Promoted
Boutique Manager
Vacheron ConstantinKuala Lumpur, Kuala Lumpur, Malaysia We are seeking a Boutique Manager to craft memorable client experiences, create fulfilling employee experiences, and implement a strong clienteling approach to drive ambitious and sustainable busin...Show moreLast updated: 3 days ago
- Promoted
Assistant Retail Store Manager
PRISM+Klang, Selangor, Malaysia Location : PRISM+ Aeon Bukit Tinggi, Klang.Manage, count, verify, and reconcile daily cash register sales.Greet customers in a courteous and professional manner, while providing quality customer ser...Show moreLast updated: 1 day ago
- Promoted
Retail Product Manager
Karcher Cleaning Systems Sdn BhdPetaling Jaya, Selangor, Malaysia Your Mission, Should You Choose to Accept It : .You will be the ultimate champion for our consumer product lines in Malaysia.
Your purpose is to be the voice of the Malaysian customer and the master o...Show moreLast updated: 1 day ago
- Promoted
Retail GTM Manager
U MobileKuala Lumpur, Kuala Lumpur, Malaysia We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.Let's start yo...Show moreLast updated: 1 day ago
- Promoted
Retail Manager
ENVIABLY ME MALAYSIA SDN. BHD.Kuala Lumpur, Kuala Lumpur, Malaysia Enviably Me, the official distributor and retailer for Grendene brands such as Ipanema, Zaxy, Rider and Melissa shoes, the iconic Brazilian brand and pioneer of jelly shoes in Singapore & Malaysia ...Show moreLast updated: 1 day ago
Retail Store Manager - Electronics Appliances
Agensi Pekerjaan Great Pyramid Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaQuick Apply
- Promoted
Sales Director - Industrial and Smart Energy
Celestica Inc.Nilai, Negeri Sembilan, Malaysia Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : .Sales Director - Industrial and Smart Energy.
Remote Employee Europe, SHR, GB.Celestica is dedicated to deli...Show moreLast updated: 1 day ago
- Promoted
Head of Research Development & Innovation (RD&I), ASEAN
AkzoNobelNilai, Negeri Sembilan, Malaysia Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most.
Our world class portfolio of brands – including Dulux, Internatio...Show moreLast updated: 30+ days ago
- Promoted
Assistant Manager, Retail Excellence & GTM
CARSOMEPetaling Jaya, Selangor, Malaysia Embark on a career at CARSOME, where our vision is to create the most trusted vehicle ownership ecosystem that is driven by technology and data.
Join us in our mission to deliver unparalleled peace ...Show moreLast updated: 30+ days ago
- Promoted
Retail Product Manager
Kärcher ChileShah Alam, Selangor, Malaysia Your Mission, Should You Choose To Accept It.You will be the ultimate champion for our consumer product lines in Malaysia.
Your purpose is to be the voice of the Malaysian customer and the master of...Show moreLast updated: 17 days ago
- Promoted
Asst Store Manager (Luxury Fashion)
IntelliProKuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Asst Store Manager (Luxury Fashion).Direct message the job poster from IntelliPro.
Salary : Base up to RM6,000 / month + Commissions.This is a ...Show moreLast updated: 2 days ago
- Promoted
Retail Manager
Enviably Me Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia Enviably Me, the official distributor and retailer for Grendene brands such as Ipanema, Zaxy, Rider and Melissa shoes, the iconic Brazilian brand and pioneer of jelly shoes in Singapore & Malaysia ...Show moreLast updated: 1 day ago
- Promoted
Boutique Manager
RichemontKuala Lumpur, Kuala Lumpur, Malaysia We are seeking a Boutique Manager that will craft a universe to deliver One Of Not Many memorable client experiences, creating fulfilling employee experience, and implementing a strong clienteling ...Show moreLast updated: 3 days ago
- Promoted
Manager, Ground Operations Training
Malaysia AirlinesSepang, Selangor, Malaysia Manager, Ground Operations Training.The Manager, Ground Operations Training is expected to ensure organizational compliance with relevant regulations through effective training and risk management....Show moreLast updated: 3 days ago
- Promoted
Outlet / Area Manager (Spa and Wellness Centre) in Mont Kiara [GG]
Polymorph RecruitmentMont Kiara, Kuala Lumpur, Malaysia SPM / Diploma in Hospitality / Tourism / Hotel Mgmt or equivalent.Good leadership & decision-making skills.Prior experience in beauty & wellness industry preferred.
Independent, confident & ab...Show moreLast updated: 13 days ago