CUSTOMER SERVICE EXECUTIVE (ORDER MANAGEMENT)

Overview

Customer Service Executive (Order Management) is responsible for acting as the direct window with customers on sales orders, delivery schedule, quotations, quality, outstanding payments, and other related matters. Monitor on time delivery (OTD) for every shipment. Prepare weekly / monthly / quarterly sales or inventory related reports for customers. Continuously improve the customer communication process.

RESPONSIBILITIES

• Perform order processing, from sales orders to delivery instructions.
• Support customers on all enquiries which includes preparing quotations, shipment schedules and quality related matters.
• Follow up on sample product delivery (i.e., prototype).
• Coordinate with shipping / production / warehouse personnel to ensure timely deliveries.
• Develop excellent business relationships with customers through phone calls, email and regular visits.
• Follow up outstanding payments and tooling costs.
• Monitor and compile customer demand forecasts.
• Work closely with the planning team on customer demand and shipment related matters.

REQUIREMENTS

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