Reservations Assistant / Manager

Director at Embassy Alliance Travel Group

We are travel industry looking for a dedicated Reservation Assistant / Manager with solid experienced of managing the day-to-day reservation tasks to join our team!

The ideal candidate will have an ability to manage a high workload with clear and confident communicator who is resilient to pressure and have excellent customer service and problem solving skills to support the team and the business flows. A positive and results-driven individual.

The candidate should be comfortable multitasking and working cross-functionally with different business units.

Responsibilities

• Establish and maintain business standards for accuracy, productivity and reliability.
• Process and manage travel reservations for flights, hotels, tours and other travel-related services.
• Communicate with sales team and suppliers via phone, email, or messaging platforms to confirm bookings, answer inquiries, and provide travel information.
• Coordinate with the sales team and suppliers and partners to secure bookings and ensure accuracy of reservation details.
• Develop and maintain professional relationships with all guest and hotel associate and supervise and inform manager of all issues.
• Assist with changes, cancellations or special requests in a timely and professional manner.
• Ensure payment made and notify all suppliers before guests arrival.
• To liaise and negotiate with suppliers for contract, promo and better pricing when necessary.
• Ensure a high level of customer satisfaction by resolving issues efficiently.
• Keep updated with travel trends, new destinations, and product offerings.
• Ad-hoc tasks from the superior

Qualifications

Seniority level

Employment type

Job function

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