Trainer - Mandarin / Cantonese - Johor

Overview :

The Trainer (Mandarin) is responsible for designing, delivering, and evaluating training programs for employees, particularly those handling Mandarin-speaking customers or content. Based in Johor, this role ensures that staff are well-equipped with product knowledge, operational procedures, and communication skills to deliver high-quality service. The Trainer plays a key role in enhancing employee performance, onboarding new hires, and supporting continuous learning initiatives.

Qualifications :

• Education : Diploma / Degree in Education, Communications, Linguistics, Business, or related field.

Experience :

2–4 years of experience as a trainer, preferably in BPO / contact center or service environment.

Language Proficiency :

Fluent in Mandarin and English (spoken and written).

Skills :

Strong presentation, communication, and interpersonal skills.

Responsibilities : Training Delivery

Conduct training sessions for new hires and existing employees in Mandarin.

Curriculum & Material Development

Develop and update training materials, manuals, and guides in Mandarin.

Assessment & Evaluation

Conduct assessments to evaluate trainee understanding and performance.

Collaboration & Support

Work closely with team leaders, QA, and operations to align training with business needs.

Reporting & Documentation

Maintain records of training attendance, performance, and evaluation results.