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Customer Service Representative

Dexian Asia PacificPulau Pinang, Pulau Pinang, Malaysia

1 day ago

Job description

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management)

Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration

Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.

Meet and exceed the company's service standards on a consistent basis.

Provides superior customer service that is consistent with the company's standards and expectations.

Strives to achieve department and company goals & objectives in service, pre-sales and Channel Support.

Serves as the principal liaison between the customer / Partner and the company.

Acquire and maintain product knowledge to enhance customer's enquiry experience and create additional sales opportunities by promoting appropriate items to customers.

Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.

Maintain Partner contact information and assist partner accessing required information within Motorola Solutions.

Consistently follow established customer service and operational procedures.

Cross train with other department members for maximum flexibility.

Performs all other duties as assigned

Able to work on shift if required and team work is required.

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Customer Service Representative • Pulau Pinang, Pulau Pinang, Malaysia

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