Senior Executive, ITBP Corporate Services

Senior Executive, ITBP Corporate Services ‎

• Report To

Lead, ITBP Airlines Operation (Ground)

• Position Summary

Execute assigned business units (IT Corporate Services) on technology requirements, IT Support (incidents and problem management), and IT Service Management to support business operations of the business in performing the respective business and operational functions.

• Key Accountability

Strategic : Collaborate with business units to support support business improvement initiatives and strategize for business solutioning and sourcing by engaging the relevant technology vendors.

Operational : Assisting business unit for business solution for identified business issues and process gaps in operational areas and oversees the overall progress of business process continuous improvement initiatives (Technology component) in collaboration with the business unit

Operational : Monitor and support all issues escalation in relation to the application operations and related Service Level Agreement to support the day-to-day operational requirements by liaising with the business units and IT service providers

Operational : Oversees the progress of business process continuous improvement initiatives (Technology component) in collaboration with the business unit and the relevant IT vendors to ensure sustainable systems and operations environments

Organisation & People : Support the business unit transformation towards leveraging on data and IT applications, business intelligence, by acting as facilitator and trainer for the applications.

Internal Business Process : Actively participate in capability development activities (to bridge skill / knowledge gaps) and provide recommendations to business users on value added functional design / solutions .

• Qualification & Working Experience
• Degree, Computer Science or related discipline.
• 3–5 years of experience in IT operations, application support, or business-IT coordination.
• Areas of Experience
• Business Analyst or System Development Life Cycle
• Project Management and Change Request experience background
• Excellent Communication & Interpersonal skills
• Creative and strategic-thinking skills necessary to resolve complex problems and / or identify innovative alternatives
• General airline business knowledge
• IT Service Oriented Architecture and Database Management
• Basic understanding of the business unit operating environment
• Personality Traits
• Adaptability & Innovation – Stays abreast of the latest technologies and drives structured change management to sustain competitiveness.
• Analytical & Resourceful – Navigates multiple processes and variations across the business while providing effective advisory support with limited resources.
• Commercial & Partnership-Oriented – Positions the business as a relevant partner to secure optimal financial and value-added services at the best cost.
• Results-Driven & Strategic – Balances high demand for IT project delivery with prudent allocation of limited funds.
• Cultural Agility & Stakeholder Focus – Manages high user expectations and adapts effectively to diverse cultural environments.