Operations Manager

Job ID : 42726

Location : Kuala Lumpur : Naza Tower : Plat

Position Category : Management

Position Type : Employee Regular

Who's LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We've grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, ESG, food safety and quality, inspection and training.

While we're proud of our heritage, it's who we are today that really matters, because that's what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA is a global business that's invested in the future of your career and the planet, fusing sustainability and purpose to drive positive change.  Operating in over 160 countries, we have earned our name as worldwide experts across assessment, advisory, inspection and cybersecurity services, helping our clients build safer, fairer, more secure and sustainable businesses.  Here, you'll get to work for one of the world's leading global assurance providers, alongside some of the best people in the industry, whose diversity and collective intelligence drives us forward.  In our culture of excellence, it is our people that reflect who we are, together sharing a burning ambition to succeed, alongside a strong sense of purpose and mutual respect.

The next chapter for LRQA

The future is exciting and rapidly changing.  New challenges and opportunities are arising all the time. We're adapting to these challenges by expanding our portfolio of services and aiming to become the leading global assurance partner.  LRQA's next chapter is set to be an exciting, transformational period of growth. We're well placed to build on everything we've done and further our ambitions for the future.  At such an exciting time this is a great opportunity to be part of our next chapter.  We are looking for talented people who will support us to build on our strengths and transform our business to be the best partner for our clients.

Businesses face a rapidly changing world of risk. Today, there is a clear expectation that business performance must be aligned with environmental and social interests and it's time for a new approach to risk management.  The era of Assurance 4.0 is here and we are looking for a senior leader to actively drive that agenda to enable our clients to meet the challenges posed by a changing landscape.

Role purpose :

You will lead the operational delivery of LRQA services across Singapore and Malaysia, driving excellence in execution, client satisfaction, regulatory compliance, and commercial performance across all business units, with a particular focus on Assessment and Inspection Services.

You will hold overarching responsibility for the effective and efficient management of internal operations, ensuring the business remains operationally sound while proactively addressing growth-related challenges in areas such as talent acquisition, technology enablement, financial planning, and strategic investment. These efforts will be critical to achieving our ambitious targets under the full potential plan.

In addition, you will play a pivotal role in collaborating with commercial teams to align operational capabilities with evolving market needs, support business development initiatives, and deliver a seamless, end-to-end client experience.

Key Responsibilities :

• Assisting Line Manager to create and deliver long and short-term business plans, budgets and targets, incorporating wider strategies, business environment, competition and other market forces and drivers
• Meet agreed finance and business targets and objectives to enhance the short- and longer-term commercial success of the operations through commercial and market knowledge and focus on achieving results
• Lead, manage and develop operations team to build capacity and capability through recruitment, people engagement, performance management and training / development to meet strategic and business objectives.  Drive and encourage management team to do the same with their staff
• Drive and deliver effective resource planning for technical employees and non-technical employees, to achieve cost effective and efficient service delivery in line with technical and accreditation competence / requirements, business plans and objectives
• Working with the Marketing and Sales team(s) to identify and build upon key accounts, markets, development opportunities and activities in line with key local and regional business objectives, in order to support key, major and multinational clients, and service delivery requirements
• Responsible for driving safety, quality and business improvements by ensuring that structures, systems, processes and procedures are co-ordinated, effective and efficient to meet business, commercial and management systems requirements whilst improving margin to meet business objectives
• Set, monitor and report financial and non-financial performance against agreed budgets in line with agreed financial targets, strategies and timelines, reporting on financial anomalies in line with agreed procedures
• Maintain strong working relationships with key and major clients through such as client visits, and lead the resolution of complaints in line with group / local procedures to manage existing business and clients to achieve the client retention rate
• Monitor and control internal systems, processes and procedures to ensure the effective delivery of Inspection services, making improvements where required, to meet client expectations
• Manage and implement change within the operations to meet future business / commercial demands by seeking improvements to increase MSIS's competitive position through efficiency and productivity gains
• To work closely with functional heads including Marketing & Sales, Technical, Training, Finance, Human Resource to effectively resolve / improve the cross functional issues

Technical / Professional Qualifications / Requirements :

Diversity and Inclusion at LRQA :

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).