Resource Operations Executive

Accomy is a leading travel reservation platform that allows users to easily discover and book destinations for their journeys. With a user-friendly interface and seamless booking process, Accomy aims to elevate the travel experience.

Role Summary

We are seeking a highly organized and proactive Resource Operations Executive to ensure the smooth and efficient allocation and management of our travel resources. You will be the central nervous system for our operational supply, balancing customer demand with supplier availability across our portfolio (e.g., hotel rooms, rental cars, tour guides, activities). Your expertise in logistics, problem-solving, and supplier relations will be critical to maximizing efficiency, minimizing costs, and delivering a flawless customer experience.

Responsibilities

• Monitor and manage the real-time availability of travel inventory (e.g., hotel allotments, tour seats, transfer vehicles) across multiple platforms and channels.
• Build and maintain strong, positive relationships to ensure priority service and access to last-minute inventory.
• Gather and update critical supplier information, including contact details, operational hours, and specific booking procedures.
• Utilize and master internal reservation, inventory, and CRM systems (e.g., similar to Salesforce, TourCMS, Rezdy, or proprietary platforms).
• Act swiftly to resolve operational issues such as overbookings, supplier cancellations, or resource shortages.
• Collaborate with customer service and sales teams to communicate changes and solutions effectively.

Required Qualifications & Skills

Preferred Qualifications

What We Offer

Why Join Accomy?

Accomy is an equal opportunities employer and welcomes applications from all qualified candidates.

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