Senior IT Support

Overview

Direct message the job poster from Ant International

A&I IT is an essential department of Ant International’s internal collaboration and operation. We are responsible for internal technical support for employees and office IT infrastructure including but not limited to IM tool, VPN, A&V devices, network, livestream, assets management etc. We promote the organization to upgrade and improve business collaboration and operational efficiency; we are the important backend supporter for all business departments of the company.

Responsibilities

• Provide 1st and 2nd level IT support, including desktop-related technical assistance via telephone, ticketing systems, email, and instant messaging tools.
• Support VIP / VVIP users with desktop and event-related technical assistance.
• Assist with events and video conferences, including troubleshooting and break-fix support.
• Support and troubleshoot desktop technologies and applications, such as Microsoft Office.
• Understand general concepts of reporting and dashboard creation.
• Communicate proactively with senior executives, ensuring quick resolutions and clear follow-up plans.
• Quickly learn new technologies and apply data-driven approaches to problem-solving.
• Ensure proper documentation, notification, tracking, and follow-up of all incidents.
• Involve in cross-country or multicultural team settings and collaborate with regional teams across SEA.

Job requirements

Preferred Requirements

Seniority level

Employment type

Job function

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