Customer Service Officer

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Manage the Information Counter and exhibit excellent customer service skills in the course of duty.

Provide timely and accurate clarification and advice to inquiries from the public.

Perform paging and in-house announcement based on the standard guidelines and paging scripts.

Handle the Customer Relationship Management (CRM) System which includes data capturing, keying-in, updating, etc.

Handle customers’ feedback and complaints

Receive incoming calls and make outgoing calls.

Ensure that proper housekeeping is performed on a regular basis so that the Customer Service Counter is clean and tidy at all times.

Assist in Marcom’s events as well as other promotional activities.

Perform simple administrative and clerical duties.

Requirements :

Candidate must possess at least a school qualification (SPM / STPM) / Professional Certificate in any field.

Preferably with 1 to 2 years working experience specializing in Customer Service or equivalent.

Fresh graduates are encouraged to apply.

Possess a pleasant disposition and passion for service excellence.

Be proactive and attentive to details.

Good communication and interpersonal skills.

Knowledge of local dialects is an advantage.

Be able to rotate on shifts and work varied hours or days including weekends and public holidays.

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Your application will include the following questions :

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Do you have customer service experience?

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real estate investment manager with a strong Asia foothold. As at 31 December 2022, CLI had S$132 billion of real estate assets under management, and S$88 billion of real estate funds under management held via six listed real estate investment trusts and business trusts – including CapitaLand Malaysia Trust, and more than 30 private vehicles across Asia Pacific, Europe and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics and data centres.

CLI’s portfolio in Malaysia spans retail, office and logistics properties that are strategically located across three key urban centres. Most of CLI’s retail and office network in Malaysia are owned by CapitaLand Malaysia Trust – Gurney Plaza and a significant interest in Queensbay Mall in Penang, a majority interest in Sungei Wang Plaza in Kuala Lumpur, 3 Damansara and 3 Damansara Office Tower in Petaling Jaya, The Mines in Seri Kembangan and East Coast Mall in Kuantan. CLMT’s logistics park, Valdor Logistics Hub, is located in one of Penang’s key industrial hubs and is well‑connected to the North South Highway and Penang Second Bridge. CLI is also the joint‑owner of Melawati Mall in Taman Melawati.

What can I earn as a Customer Service Representative

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