Chief / Head Human Resources

Department : Human Capital / People & Culture

Reports To : President & Chief Executive Officer (PCEO)

Role Purpose

The Chief People Officer (CPO) is responsible for shaping and executing the overall people and culture strategy of the financial institution. As a member of the Executive Management Team, the CPO provides strategic leadership and direction across all aspects of human capital management — ensuring alignment between people, culture, business performance, and regulatory expectations. The role is accountable for building a strong organizational culture, an agile workforce, and a sustainable leadership pipeline to support the institution’s long‑term growth.

Key Responsibilities

• Strategic People Leadership : Lead the formulation and execution of the financial institution’s Human Capital strategy covering talent acquisition, learning and development, performance management, total rewards, employee relations, and workforce planning.
• Organization & Workforce Development : Drive organizational effectiveness, leadership capability, and succession planning to ensure future readiness and business continuity.
• Employee Experience & Culture : Foster an inclusive, engaging, and performance‑driven culture that aligns with the institution’s values, vision, and purpose.
• Total Rewards & Recognition : Oversee competitive and equitable compensation, benefits, and recognition frameworks that attract, retain, and motivate high‑performing talent.
• Industrial & Employee Relations : Ensure a balanced and constructive industrial relations climate through effective union engagement, grievance management, and compliance with labor laws.
• Governance, Risk & Compliance : Uphold HR governance and regulatory compliance, ensuring alignment with policies, procedures, and frameworks such as BNM guidelines, Employment Act, PDPA, and internal risk management systems.
• Digital & Data‑Driven HR : Advance digital transformation in HR, leveraging analytics, automation, and technology to improve decision‑making and employee experience.
• Leadership & Stakeholder Management : Serve as a trusted advisor to the CEO, Board, and senior leadership on all people‑related matters including organizational design, succession, and workforce risk.

Qualifications & Experience

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