This job offer is not available in your country.
%20Sdn%20Bhd){kind=logo}
Senior Executive, Customer Care
Paramount Property (Utara) Sdn BhdButterworth, Pulau Pinang, Malaysia21 hours ago
Job descriptionEnsure a smooth and successful handover process, meeting customer expectations and fulfilling contractual obligations. Coordinate the resolution of defect rectification work, ensuring timely and efficient completion of repairs for both residential and commercial units. Execute all aspects of property management for the building, ensuring its maintenance, functionality, and overall condition consistently meet industry standards and exceed customer expectations. Manage and coordinate ongoing maintenance activities for both high-rise and landed properties, ensuring timely execution of repairs and service requests. Build and maintain strong customer relationships, fostering a positive post-sale experience to enhance customer loyalty. Report any issues requiring Head of Department (HOD) or management's consideration and approval, ensuring smooth communication within the organization. Prepare and generate periodic reports regarding customer feedback, defect resolution progress, and property maintenance. Attend meetings as and when required to discuss ongoing issues or project updates. Maintain an organized filing and documentation system, ensuring that all customer records, reports, and service history are accurate and up-to-date. Diploma / Degree in Construction Management / Business Administration / Property Management or related fields. Minimum 2 years of working experience in the related field. Candidates with experience in handling post-handover issues (defects, maintenance, etc.) are encouraged to apply. Good communication skills (verbal and written) in English and local languages. Good knowledge of property handover procedures, Defect Liability Period (DLP), maintenance coordination, and management of both high-rise and landed strata properties. Possess own transport and willing to travel to project sites required. Attention to detail and commitment to customer satisfaction.
About the Role
This is a full-time position based in Batu Kawan, Penang as a Senior Executive, Customer Care. In this role, you will managing the Vacant Possession (VP) process from planning to key handover. You will handle customer enquiries, coordinate defect rectifications, and ensure customer needs are met to deliver an exceptional experience.
Why Join Us
- Be part of an award-winning developer with a strong brand and legacy.
- Opportunities for growth and development within a dynamic team.
- Positive work culture that values teamwork and innovation.
Key Responsibilities
Requirements
Create a job alert for this search
Customer Care Executive • Butterworth, Pulau Pinang, Malaysia
Related jobs
![Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=3M)
%20Sdn%20Bhd)
%20SDN.%20BHD.)
Develop and implement comprehensive business development strategies to achieve company objectives and revenue targets.Identify key market segments and potential clients for solar energy solutions.A...Show moreLast updated: 30+ days ago%20Bhd)
- Promoted
QEHS Senior Engineer / Lead
AlphaESS MalaysiaKulim, Kedah, Malaysia Are you an experienced QEHS Senior Engineer or Lead looking for your next challenge? ALPHAESS MALAYSIA SDN.QEHS Senior Engineer / Lead to join their team in Kulim, Kedah.
In this full-time position, y...Show moreLast updated: 2 days ago
- Promoted
Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]
3MSungai Petani, Kedah, Malaysia The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Show moreLast updated: 3 days ago
- Promoted
- New!
Senior Business Development Executive
SOLARVESTBukit Mertajam, Pulau Pinang, Malaysia Develop and implement comprehensive business development strategies to achieve company objectives and revenue targets.Identify key market segments and potential clients for solar energy solutions.A...Show moreLast updated: 21 hours ago
- Promoted
- New!
Senior Purchasing Executive
PASONA GROUP INC.Butterworth, Pulau Pinang, Malaysia Source, select, and negotiate with suppliers to guarantee quality, reliability, and service standards while achieving the most favorable cost.
Qualify and evaluate new suppliers to achieve cost savi...Show moreLast updated: 21 hours ago
- Promoted
Regional Lead, Member Engagement and Experience (MEE) - Europe
IFACSungai Petani, Kedah, Malaysia Regional Lead, Member Engagement and Experience (MEE) - Europe.During 2024 IFAC shifted its strategic focus to maximizing member value and experience.
The Member Value Proposition (MVP) was created ...Show moreLast updated: 3 days ago
- Promoted
Executive - Key Account & Customer Service
Texchem Corporation Sdn BhdSeberang Perai, Penang, Malaysia Executive - Key Account & Customer Service.Hiring Company : Texchem-Pack (M) Sdn Bhd.Support daily sales operations for both internal and external needs.
Respond to customer requests and complaints ...Show moreLast updated: 3 days ago
- Promoted
Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)
AgodaSungai Petani, Kedah, Malaysia Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Show moreLast updated: 3 days ago
- Promoted
Customer Service cum Operations Executive (Air & Sea)
Soonest Express (M) Sdn BhdPenangMalaysia, Penang, Malaysia Customer Service cum Operations Executive (Air & Sea).Handling Customer’s inquiries and ensure to comply with operation procedures.
Handle Shipment – process documentation, manifest, invoices, cost ...Show moreLast updated: 3 days ago
- Promoted
- New!
Senior Account Executive
Multi-Usage Holdings BerhadGeorge Town, Pulau Pinang, Malaysia Handle and maintain the full set of accounts, including general ledger, bank reconciliations, journal entries, and supporting schedules.
Verify daily invoice documents from vendors and inter-company...Show moreLast updated: 15 hours ago
- Promoted
Senior Product Manager - AI AdOps Copilot (REMOTE)
MonetizeMoreSungai Petani, Kedah, Malaysia MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, user trust, and brand safety.We are committed to shapi...Show moreLast updated: 1 day ago
- Promoted
- New!
Senior Executive, Customer Service
OLL LOGISTICS (M) SDN. BHD.Pulau Pinang, Pulau Pinang, Malaysia Responsible for managing and handling customer interactions to ensure efficient, effective, and excellent customer service throughout the logistics and supply chain operations.FCL Export Booking – ...Show moreLast updated: 21 hours ago
Senior Business Development Executive
SolarvestBukit Mertajam, Penang, MYQuick Apply
- Promoted
- New!
Customer Service cum Operations Executive
Soonest Express (M) Sdn BhdPulau Pinang, Pulau Pinang, Malaysia Handling Customer's inquiries and ensure to comply with operation procedures.Handle Shipment – process documentation, manifest, invoices, cost capturing.
Coordinate with airlines and co-loader to ar...Show moreLast updated: 21 hours ago
- Promoted
- New!
Senior Merchant Service Executive
AEON Credit Service (M) BhdPulau Pinang, Pulau Pinang, Malaysia AEON Credit Service (M) Bhd is seeking a talented and experienced Senior Merchant Service Executive to join our team based in Penang Island, Penang.
This is a full-time position that plays a crucial...Show moreLast updated: 21 hours ago
- Promoted
Road Logistic Customer Care & Operational Specialist FO-CC
Kuehne + Nagel ASSeberang Perai, Penang, Malaysia When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
Your work also helps ensure...Show moreLast updated: 1 day ago
- Promoted
- New!
Senior Purchasing Executive
Brady Technology Sdn BhdButterworth, Pulau Pinang, Malaysia NPD Purchase raw materials / components for prototypes, pilot production driven by product development timelines.Activate prepayment workflows for NPD / indirect purchase if required.Indirect purchase ...Show moreLast updated: 21 hours ago
- Promoted
- New!
Customer Service Executive
PG SIGNATURE CAKE SDN. BHD.Pulau Pinang, Pulau Pinang, Malaysia Fusion Bakery has earned its reputation as Penang's best butter cake brand, built on over 30 years of traditional recipes loved by both locals and tourists.
With a strong national following, innovat...Show moreLast updated: 21 hours ago
- Promoted
Senior IGA Consultant
Kloudynet TechnologiesSungai Petani, Kedah, Malaysia Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Show moreLast updated: 2 days ago