Regional Executive, Quality Assurance (Supplier)
ZUS COFFEESubang Jaya, Selangor, Malaysia30+ days ago
Job descriptionPerform Product Safety Review (PSR) on cross-border suppliers and ingredients. Validate regional suppliers’ food safety documentation (e.g. HACCP, FSSC22000, Halal etc) Maintain centralized QA documentation and ensure traceability for audit and regulatory purposes. Act as regional QA responder for supplier-related product incidents, recalls, and quality complaints from markets. Work with vendors on timely investigation, root cause analysis, and issuance of Corrective & Preventive Actions (CAPA). Support the development of incident metrics and dashboards across country teams. Track, update, and report on regional supplier scorecards including defect rates, audit results, and incident history. Facilitate cross-functional reviews with Procurement and Operations to recommend supplier upgrades or offboarding. Use analytics to inform strategic sourcing decisions and highlight quality improvement opportunities. Coordinate cross-market testing for new products, ingredients and food items to ensure consistency and regulatory fit. Collaborate with BU teams to align PSR evaluations with retail readiness and customer safety expectation.
Position Responsibilities :
Regional Supplier Governance and Auditing
- Conduct supplier audit (approval, routine, ad-hoc) across multiples countries in alignment with group FSQ standards.
- Evaluate and monitor supplier performance, work closely with supplier to address and resolve quality and safety issue, including any defects or inconsistencies.
- Harmonize audit frequency and documentation across market based in supplier risk profiling, PSR status and Supplier Performance Score.
- Provide supplier onboarding support to new markets including guidance on QA tools, documentation and approvals.
FSQ Compliance and Documentation Review
Incident Response and Recovery, CAPA Oversight
Supplier Performance Scorecard Management
Product Quality Validation
Conduct Outlet Regular Audit (ORA) to stay relevant and compliant to Retail Operation workflow, procedure and requirement.
Work closely with suppliers and internal teams to resolve quality-related issues promptly.
Perform any other special project / task assigned by superior / management.
(Apply now at #J-18808-Ljbffr
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Quality Assurance Executive • Subang Jaya, Selangor, Malaysia
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