Change Manager, CACEIS Consulting M / F

Overview What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe, including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a Centre of Excellence, CACEIS Malaysia drives the scalability of global operations, enhances service quality, and implements standardized processes to meet diverse client needs. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Location : IOI City, Putrajaya, Malaysia

Region : Malaysia

Working hours : 9 : 00AM - 6 : 00PM

Responsibilities

Lead Change Strategy & Delivery – Drive transformation initiatives such as client onboarding transitions, fund migrations, operating model redesigns, and platform upgrades, leveraging Lean Six Sigma, Agile / Scrum, and Design Thinking for efficient, client-centric outcomes.

Manage Risk & Readiness – Conduct change impact and readiness assessments, oversee cutover and stabilization activities, and collaborate with risk and control teams to ensure compliance and minimize disruption.

Engage & Influence Stakeholders – Partner with relationship managers, product, operations, compliance, and technology teams across global / regional offices; influence senior leadership using data-driven insights and clear ROI evidence.

Ensure Post-Implementation Success – Track adoption, KPIs, and client satisfaction while embedding feedback loops and reinforcement mechanisms to ensure changes deliver lasting impact.

Drive Communication Excellence – Design and deliver communication strategies to keep teams aligned, informed, and engaged throughout transformation journeys.

Build Capability Through Training – Facilitate training, simulations, and knowledge transfer workshops, supported by reinforcement materials such as desk aids, process maps, and FAQs.

Qualifications

Bachelor's degree in Finance, Data Analytics, Banking, or related field.

7–10 years of professional experience, including 3–5 years in Change Management.

Change Management certification (PROSCI, ACMP) preferred.

Well versed with Change Management Frameworks, Lean Six Sigma or Agile methodologies.

Strong data analytics & visualization abilities, including exception management analysis, reporting transformations, and data lineage analysis.

Proficient with tactical solutions such as RPA, APIs, AI, Machine Learning, and NLP.

Process enhancement workflows & system integration comprehension.

Good domain knowledge of asset servicing business.

Strong critical thinking and problem-solving abilities.

Excellent stakeholder management and influencing skills.

Skilled in verbal, written, and visual communication.

IT tools

Intermediary / Advanced Excel & Microsoft 365

Power BI knowledge

Languages

English

About CACEIS CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent. With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

Banking

All our positions are open to people with disabilities.

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