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(Mandarin -Customer Success Specialist- Work on-site)

Two95 International Inc.Petaling Jaya, Selangor, MY

30+ days ago

Job type

Quick Apply

Job description

Title : Customer Success Specialist - Mandarin & English

Experience Range : 0 – 6 months (Open to fresh graduates and experienced candidates)

Education : Open to Diploma and Degree holders

Location : Petaling Jaya

Shift : 24 / 7 rotational shift

Salary Range : Upto RM 4000

Industry : Employment Social platform

Applicant need to Malasyian citizen.

Overview : The Customer Success Specialist (CSS) will manage customer requests, concerns, and inquiries via inbound phone calls and emails. As the primary contact for customers using the client’s website shopping channel, the CSS represents the brand and upholds the values of responsibility, quality, and a passion for excellence.

Qualifications :

Language Proficiency : Mandarin & English

Interpersonal Skills :

Customer service orientation

Focus on customer results / solutions

Management of customer expectations

Active listening skills

Professional handling of queries and objections

Passion for communication and interaction

Ability to receive feedback and thrive in a fast-paced environment

Positive attitude and willingness to learn

Emotional intelligence and composure under stress

Good reasoning and analytical skills

Critical thinking and proactive attitude

Technical Skills :

Minimum typing speed of 40wpm with 90% accuracy

Proficient in Microsoft Windows and Office

Responsibilities :

Represent the brand, culture, and values of the client

Maintain a positive, empathetic, and professional attitude toward customers

Handle customer concerns professionally and positively

Support customers in placing online orders

Provide timely support through inbound calls and emails

Process payments and confidential information securely

Proactively mitigate risks to the client’s brand and customer loyalty

Escalate priority issues when necessary

Collaborate with team members to improve customer support experience

Share suggestions for improving service quality

Keep skills up to date through continuous learning

Meet all KPIs set by the company and client

Adhere to company and client policies and procedures

Apply Now to join our team and contribute to delivering exceptional customer service!

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Specialist Mandarin • Petaling Jaya, Selangor, MY

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