Import / Export Customer Service

This job is about providing top-notch customer service in the import / export shipping world. You might like this job because you'll help ensure shipments run smoothly, communicate with clients, and tackle customs paperwork—all while working with a great team!

We are seeking a detail-oriented and proactive Import & Export Customer Service to join our team in Klang. This role is essential in ensuring smooth shipment operations, accurate documentation, and responsive customer service for both import and export activities. You will coordinate with consignees, carriers, and overseas agents, manage customs declarations, and support internal teams to deliver timely and compliant logistics solutions.

Key Responsibilities :

• Overall in-charge, coordinate and manage all aspects of the export / import sea freight shipment process, including booking, documentation, custom clearance and billing.
• Communicate effectively with clients, vendors and carriers to ensure accurate data and timely delivery of goods.
• Support and work closely with fellow team members to ensure the smooth shipment operation.
• To act as dedicated contact window and support HOD to maintain or improve customer’s satisfaction level to our company.
• Coordinating with consignee / shipping / oversea agent for all import shipment by sea.
• Create job in Prosea System.
• Assist customer on shipping documents preparation on custom declaration (Ex. requesting commercial invoice, packing list, BL, insurance, etc.
• Request notice of arrival (NOA) and liaise with carrier / co-loader to ensure accurate data on shipments and timely submission of all shipping document.
• Preparation of data (Ex. NOA, Import permit, DO, IID & etc.)
• Prepare and submit K1 SMK inside EDI system custom.
• Keep trace on vessel & equipment movement / Invoicing and prepare payment to vendor / carrier in a timely manner
• Key in vendor cost, closed job task, finalise the shipment Profit and Loss and upload shipping documents in Prosea System
• Liaising with operation team to ensure custom clear and print receipt custom for smooth movement of shipment
• Assist to submit export custom declaration eg. K2 and K3 when required
• Perform ad-hoc tasks and assisting on export custom declaration K2 as assigned by HOD and Management.

Job Requirements

Skills

Logistics

Customer Service

Software Systems

Communication

Microsoft Office

Decision Making

Teamwork

Proactivity

Time Management

Company Benefits

Medical Coverage

EPF Contribution

15% of company contribution for EPF.

Work-Life Balance

When our team achieves balance, they become more productive, focused, efficient and delivering their best.

Clear career pathways across departments, opportunities to take on new challenges and finally recognition based on performance and potential.

International Exposure

Dealing with international business network, will gain valuable global experience, working alongside partners, carriers, and clients across borders.

Founded in 1973, Boustead Shipping Agencies Sdn Bhd (BSA) is a proud subsidiary of Boustead Holdings Berhad and a pioneer in Malaysia’s transportation and logistics industry. With over five decades of experience, BSA has built a reputation for delivering exceptional, customer-focused logistics solutions backed by a team of highly skilled professionals.From our strategic offices in Port Klang and Kuala Lumpur...

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