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Customer Service
Pudu Ria Florist Trading Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia16 days ago
Job descriptionHandle florist order and assist flora arrangement Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs Handle in-store and online orders to ensure timely and accurate completion. Manage order processing cycle with other departments (whatapp,IG, FB order) Issue invoice, delivery order and check payments with accounts department Stock take and inventory accountability (florist inventory) Handle and follow up customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction Provide professional advice to help customers choose suitable flowers, bouquet types or design styles Coordinate delivery or arrange self-pickup to ensure that the bouquets reach the customer within the specified time with Logistic department Ensure floral arrangements meet a set standard of quality PUDU RIA FLORIST brings together high-quality, creative, and share-worthy floral arrangements addressing every occasion. We are seeking for a committed Florist Customer Service to join our growing business. If you have an interest and knowledge-base when comes to the handling and structuring of floral arrangements, we want you! Comprehensive Medical and Dental Insurance : Full coverage for employees to support health and wellness. Generous Paid Time Off and Holidays : Ample time off to recharge, including national holidays. Professional Development : Access to training programs and growth opportunities for career advancement. Employee Discounts : Discounts on all company products and services for employees. Annual Company Trip : Team-building trips to foster connection and celebrate achievements. Others : EPF / SOCSO provided Overtime pay Yearly bonus Insurance Lunch Meal Free Parking Location : 21, Jalan Empat, Chan Sow Lin, Kuala Lumpur, Kuala Lumpur, Malaysia 55200 Training Provided
Requirements
- Language : Mandarin, English, Bahasa Malaysia
- Candidates must possess at least Diploma
- Minimum 1-2 years with related field, Customer Service, Administrator, Strong communication and interpersonal skills
- Fresh graduates are also encouraged to apply
- Have a strong sense of time management
- Detailed-oriented
- Ability to work independently
- Flexibility to work during peak floral seasons, weekends, and holidays as needed
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- 6 working days
Responsibilities
Benefits
Here’s a well-rounded list of company benefits :
Additional Benefits
Skills
Customer Service Administration Management Communication Time Management Problem-Solving Patience
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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