Customer Service Manager

Job Description

• Oversee the entire handling over of vacant possession (VP) process i.e. keys arrangement, checklist, forms, VP handbooks and VP kits.
• Ensure handing over is done as per schedule.
• Conduct briefing to purchasers on VP and defect submission process.
• Respond to the purchasers' feedbacks / queries in tactful manner.
• Follow up closely with purchasers regarding complaints, project defects and rectification requests, provide suggestions / solutions and make sure purchasers are satisfied with the outcome.
• Work closely with project team to ensure repair works are done according to schedule.
• Conduct report to follow up on project rectification status, update and participate in joint / preinspection of property with purchasers.
• Plan and ensure daily smooth running of Customer Service Office.

Requirements

Working Days And Working Hours

Salary : RM10,000