Manager, Facilities Operations

Job Description :

Manage and oversee building service department to ensure smooth operations and provision of excellent customer service :

• Plan and develop departmental goals and objectives. Monitor departments' performance eg. monitor budget / CAPEX, cost containment & cost-cutting strategies, analyze data, prepare reports, presentation, etc. Develops action plans and recommends changes.
• Develop and review policies and Standard Operating Procedures (SOP) in accordance to company requirements / operational needs.
• Implement and monitor departmental activities, projects and programs Ensure that the services are promptly delivered in the most optimal and cost-effective manner.
• Ensure sufficient staffing to support the daily operations and allocate appropriate resources accordingly.
• Ensure the proper maintenance and upkeep of building, facilities and equipment; make arrangements for repair and / or replacement of used and damaged equipment.
• Coordinate projects and work activities with other departments and contractors.
• Manage contracts for maintenance services provided by outside vendors if required.
• Conduct regular inspections to ensure quality and standards are maintained.
• Continuously monitoring customer feedback and analyzing trends and issues affecting customer satisfaction. Handle and resolve customer complaints.
• PIC for all hospital-wide renovations in terms of M&E, regulated acts and end-user requirements with the contractors and consultants to ensure that the project / s are accomplished within the time-frame in terms of project time-lines, quality control, infection control, safety & security control with the respective departments.

Adherence and compliance to all statutory requirements including Bomba, Machineries Act, OSH Act, etc by :

Job Requirement :