Hotel Sales Manager - 5 Star Resort (Work from Home)

Hotel Sales Manager - 5 Star Resort (Work from Home)

The Sales Manager will be entrusted with the comprehensive responsibility of achieving defined sales targets and revenue objectives within the Malaysian market. This role demands a strategic and results-oriented individual who can ensure the company attains and sustains a competitive market share, while optimizing profitability and longterm business viability.

Duties and Responsibilities

Conducts an average of 4–6 high-quality sales calls per day, each aligned with clearly defined call objectives and tailored to individual client needs and opportunities.

Maintains in-depth and up-to-date knowledge of all resort facilities, services, packages, and promotions to confidently present offerings to clients and prospects.

Performs comprehensive competitive analysis, monitoring sales initiatives of rival hotels and providing actionable recommendations to the Director of Sales & Marketing (DOSM) to maintain a competitive edge.

Develops and executes targeted sales strategies through a structured client selection process, aiming to increase market share and drive occupancy and revenue.

Proactively identifies new business leads via telemarketing, networking, and market research, followed by implementation of customized sales approaches to convert prospects into clients.

Hosts and entertains key accounts and high-potential clients in line with business priorities to build rapport and encourage loyalty.

Enhances resort visibility and brand positioning through personalized direct sales efforts, including in-person meetings, phone outreach, and professionally crafted written communications.

Ensures that all client-facing materials, including sales proposals, presentations, and contracts, are aligned with company's brand standards and contain accurate, current information.

Executes the sales activities and targets outlined in the annual sales activity calendar, aligning daily efforts with broader departmental goals.

Consistently achieves monthly and annual individual sales targets, contributing directly to overall revenue growth.

Guarantees that all sales contracts conform to the resort’s established legal, financial, and procedural standards before finalization.

Represents the resort at key industry events, trade shows, and corporate functions as designated by the DOSM, promoting brand awareness and developing business contacts.

Manages and evaluates key corporate and group accounts, using data insights provided by the Revenue Management Team to optimize engagement and profitability.

Over 2 years of managerial-level experience in the hospitality / tourism industry, with a strong focus on sales and marketing functions within hotel operations.

Extensive knowledge of both corporate and leisure travel segments in Malaysia, with a deep understanding of market trends, client behavior, and strategic partnership opportunities. Experienced in developing targeted campaigns and customized packages to meet the needs of diverse customer bases.

Proven success in driving revenue growth and surpassing business objectives, including expanding market share, increasing direct bookings, and securing key accounts. Track record includes formulating and executing comprehensive sales strategies that align with brand positioning and financial goals.

Proficient in both English and Mandarin, with strong skills in reading, speaking, and writing. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

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