Account Manager

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About Us

M&C Saatchi Performance is a global digital media agency, connecting brands to people. We deliver business growth for our clients through effective, measurable, and evolving digital media strategies.

What are we looking for?

The Account Manager plays a crucial role as a bridge between the agency and its clients. This position involves managing client relationships, understanding the client's needs, and ensuring the successful execution of communication campaigns. This role requires the person to have great project management skills, coordinating with various internal and external teams to deliver high-quality output and maintain client satisfaction.

Responsibilities

• Client Liaison : Address client concerns, serve as a client advocate within the agency, and consistently seek feedback to improve client satisfaction.
• Campaign Management & Project Coordination : Develop and manage detailed project plans, monitoring campaign performance, and foster collaboration among teams for successful campaigns. Stay updated on marketing trends and conduct post-campaign assessments to drive improvements aligned with the client's objectives.
• Project Quality Assurance : Review deliverables against scope and ensure the quality of deliverables meets expectations.
• Budget Management : Establish and maintain a comprehensive budget tracking system, offering cost-effective solutions, contingency planning, and transparent communication with client to ensure campaign spending remains within budget constraints.
• Reporting & Communication : Ensure timely and concise client communication, actively seek feedback for transparency improvement, conduct regular strategy reviews to align long-term goals.
• Problem Solving : Resolve issues and conflicts, collaborate with clients and teams to prevent root causes, and continually refine the resolution process through feedback, maintaining a positive client-agency relationship by conducting follow-ups and proactive issue tracking.
• Creative Briefing : Involve the client in the creative process, support the creative team with style guides, collaborate & organize brainstorming sessions with the creative team, maintain a feedback loop with the creative team, and update brief templates for streamlined efficiency.
• Market Research & Industry Knowledge : Keep informed about industry trends, market conditions, and competitors, conducting research and analysis to offer clients strategic insights and recommendations.

Skills

Additional Description

N / A

M+C Saatchi Group was founded in 1995 and is now the biggest Independent creative agency group in the World. Founded on one core principle, Brutal Simplicity.

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