Outlet Manager

Position Title : Outlet Manager – Fine Dining (Pepper)

Department : Operations

Location : Pepper

Company Overview

Brickhouse Group is a dynamic and growing hospitality group, known for delivering unique dining experiences through our diverse portfolio of outlets. Pepper is our refined fine dining concept, offering exceptional cuisine, premium service, and an elevated dining atmosphere. We are seeking an experienced Outlet Manager with a fine dining background to lead our Pepper team to the highest standards of excellence.

Job Summary

The Outlet Manager will be responsible for the overall operations, service quality, and profitability of Pepper. This role requires strong leadership, a passion for fine dining, and the ability to inspire and manage a team to deliver exceptional guest experiences.

Key Responsibilities

• Oversee daily outlet operations to ensure smooth and efficient service.
• Maintain and uphold fine dining service standards in line with brand expectations.
• Lead, train, and motivate front-of-house staff to consistently deliver exceptional customer experiences.
• Work closely with the culinary team to ensure menu presentation, food quality, and service excellence.
• Handle guest feedback and complaints professionally, ensuring customer satisfaction.
• Monitor inventory, ordering, and cost controls to achieve budgeted financial performance.
• Create staff schedules and ensure proper coverage for operational needs.
• Develop and implement service procedures and operational improvements.
• Ensure compliance with health, safety, and hygiene standards.
• Coordinate and manage private dining events and special promotions.

Requirements

What We Offer

Job Type : Full-time

Pay : RM4, RM6,000.00 per month

Work Location : In person