Sales, Member Relations Specialist

Overview

We are seeking a highly motivated and client-focused Sales, Member Relations Specialist to be the primary point of contact for our valued members. In this vital role, you will be responsible for building strong relationships, ensuring member satisfaction, and facilitating meaningful engagement within our community. If you are passionate about helping others, possess excellent communication skills, and thrive in a dynamic environment, we encourage you to apply.

Key Responsibilities

• Member Support & Engagement : Serve as the first point of contact for all member inquiries, concerns, and feedback, providing timely and accurate information via phone, email, and in-person.
• Proactively engage with members to understand their needs, identify opportunities for enhanced service, and ensure their continued satisfaction.
• Assist members with navigating organisational resources, programs, and services.
• Further improve, execute and maintain member retention and loyalty.
• Event & Program Support : Assist in the planning, coordination, and execution of member events, workshops, and programs.
• Support member registration processes and provide on-site assistance during events.
• Help promote member-exclusive opportunities.
• Administrative & Database Management : Maintain accurate and up-to-date member records in the database (CRM).
• Process new member applications, renewals, and related administrative tasks.
• Generate reports on member engagement and satisfaction metrics.
• Manage member correspondence and documentation efficiently.
• Work closely with other departments (e.g., Marketing, Programmes, Operations) to ensure a seamless member experience.
• Contribute to a positive team environment and share best practices.

Qualifications

What We Offer

To Apply

Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role to with the subject line : "Job Application : Sales, Member Relations Specialist" before 17 October 2025.

Please ensure that your email includes the following items :

Failure to attach the abovementioned documents may result in your application being rejected.

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