Specialist, Sales Support (Japanese speaker)

Job Title :

Specialist, Sales Support (Japanese Speaker)

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Specialist, Sales Support (Japanese Speaker) to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

This role plays a critical role in supporting the sales organization by ensuring operational excellence across revenue recognition, pipeline hygiene, billing, and forecasting processes. This role acts as a bridge between sales, finance, and operations teams, proactively identifying and resolving issues that impact revenue accuracy and sales efficiency. The specialist will manage data integrity, support dispute resolution, and drive process improvements to enhance forecasting accuracy and billing compliance. A key focus will be on enabling sales teams to focus on selling by removing operational roadblocks and ensuring timely and accurate reporting.

You Will

Prepare and validate Revenue Recognition data for client sign-off; follow up with internal Operations teams to ensure accurate categorization.

Monitor Revenue – (Actuals & Scheduled Billings), Quoting tool status, and pipeline to identify revenue gaps or duplications; support Sales Management with clean forecasting outlooks.

Conduct weekly and daily pipeline hygiene checks; flag issues like missing close plans or overdue opportunities and follow up with sellers.

Investigate and reconcile billing / invoicing issues, including MS Sales decrements, disputes, and credits; collaborate with internal Ops and Finance teams to ensure accurate landing and reconciliation of issues.

Support forecasting processes by joining or leading closing calls, tracking deal progression, and preparing forecast files.

Manage Support Help tickets related to pricing, tool issues, Quote tool updates, and billing escalations.

Proactively monitor deal progress and collaborate with Quoting team and management to resolve issues in the prep or completion of deals.

Generate and distribute reports on hygiene exceptions and billing readiness; ensure timely seller action in CRM.

You Are / Have

Malaysia citizen

Graduates with a Diploma / Degree, from 2-3 years of relevant working experience preferred

Proficient in Japanese & English communication

Certified in JLPT N2 / N1

Advance knowledge in Microsoft Office suite (Word, Excel)

Strong attention to detail

Possess effective verbal and written communication skills

Handle confidential information with complete integrity

Prior experience working independently with team-player mindset

Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines

Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario / issues. Escalate most challenging scenarios to management for direction

Ability to clearly articulate issues and challenges, and propose ideas or solutions

Proven ability to focus on customer needs and communicate with higher level staff, as needed

Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)

Prior experience in following scripts and / or processes according to contractual agreements

Proven success in multi-tasking, prioritizing, and managing time effectively

Ability to follow established procedures and practices

Proven success and aptitude to learn new technology and data

Privacy and Information security

Adhere security requirements in the process.

Protect the privacy of personal information.

Our Benefits and Perks

Group Term Life Insurance

Group Health Insurance with coverage for dependents

Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)

Employee Assistance Program

Rewards and Recognition Program

Learning and Development Program

Fun & Diversity Employee Engagement

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

Working Arrangement : Hybrid - WFH 3 days (Tue-Thu) & WFO 2 days (Mon & Fri) OR Hybrid - WFO 3 days (Tue-Thu) & WFH 2 days (Mon & Fri)

Working Hours : Monday to Friday, 9 : 00 AM - 6 : 00 PM

Office Location : Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur

If this sounds like an interesting opportunity, hit apply!

• Only shortlisted candidates will be contacted.

Location :

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements :

English (Required), Japanese (Required)

Time Type : Full time

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