IT Manager

Hilton Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

The Information Systems Manager is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Hilton’s IT strategies and priorities, as well as measuring IT costs, benefits and performance in the hotel and providing this information to hotel management and the Regional Information Systems Manager.

Responsibilities

• Maximize and protect hotel profitability through the leverage of IT, training and operational best practices.
• Maximize opportunities to reduce IT costs through effective purchasing & negotiating maintenance contracts.
• Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly.
• Responsible for the management and control of all IT expenses according to an agreed plan.
• Ensure that a business continuity plan is established and tested for all parts of the business.
• Ensure the highest possible IT service is provided to the agreed standards and best practices.
• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
• Ensure guest IT queries are managed to defined standards with minimal risks.
• Ensure brand standards are communicated and maintained for Guest and Business Service.
• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
• Ensure IT resources are maintained in the hotel to support the commercial & business needs.
• Identify and ensure all hotel data has ownership and accountability within the organization.
• Provide IT support to other Hilton hotels when required.
• Manage and monitor local vendors and / or local representatives of global / area vendors.
• Ensure that hotel data is secured and in line with stated standards and best practices.
• Ensure access control is in line with stated standards and best practices.
• Ensure regular self-evaluations of IT practices are completed and communicated.
• Maintain standards and best practices in the hotel and evaluate compliance and ensure machine room access registration and safety.
• Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures.
• Communicate status, risks, and opportunities to the General Manager, hotel Management and Regional & Area IT Management.
• Adhere to the hotel’s security and emergency policies and procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• The Management reserves the right to change / extend this job description if necessary, at any point in time during her / his employment.

Qualifications

About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

DoubleTree by Hilton Hotel Kuala Lumpur

Schedule

Full‑time

Brand

Doubletree by Hilton

Job

Data and Information Management

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Hospitality

#J-18808-Ljbffr