Customer Service Team Leader

Job Description

Customer Service Team Leader (Global Business Services)

Your Job

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

Role Overview & Primary Accountabilities

• Leads the day-to-day operations of a team of order and billing fulfilment / management (customer service / experience) analysts, and plays an important role in driving our key objectives and deliverables of closer to the market and customers, simplifying, and digitizing, and building capabilities, coaching and driving engagement of team members
• The role plays a crucial role in its interaction and collaboration interact with key stakeholders in the logistics and supply chain, sales / commercial account managers and leaders, and other key departments across Global Business Service (GBS)
• The role reports directly to the Head of Order to Cash (OTC), Global Business Services APAC – and is part of the OTC leadership team
• Current market clusters in scope made up of 2 key business units of K-C Consumer and K-C Professional : 2 clusters – Malaysia & Singapore, Australia & New Zealand with potential of further scope and role expansion in other markets

Operations

Capabilities Build

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth, and impact. We're founded on 151 years of market leadership, and we're always looking for new and better ways to perform – so there's your open door of opportunity. It's all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference.

At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works : flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

Essential Requirements

In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications :

Total Benefits

Here are just a few of the benefits you'd enjoy working in this role for Kimberly-Clark. For a complete overview, see

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

No Relocation :

This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.

Primary Location

Kuala Lumpur Office

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time