Onboarding Manager

Requisition ID : 14913

Overview

It’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. We have an exciting opportunity for you to join our team as Onboarding Manager . Reporting to the Heads of Fund Onboarding, this full-time and permanent position is based in Johor Bahru, Malaysia and offers regional coverage, allowing you to make a significant impact to our team and its growth. The Onboarding Manager will be responsible for managing and coordinating the client onboarding process. This role ensures a seamless and compliant client experience while working closely with internal stakeholders and clients. The ideal candidate will drive efficiency, risk mitigation, and identify and support process enhancements to optimize the client onboarding journey.

Key responsibilities

• Client Onboarding and Due Diligence : Plan, manage and oversee the end-to-end onboarding process, ensuring timely and efficient client activation.
• Act as the primary Onboarding contact for new clients, working with the commercial and service delivery teams to ensure a seamless transition into Vistra.
• Collaborate with internal teams (commercial, KYC teams, Compliance, Service Delivery) to agree plans and ensure all onboarding requirements are achieved in a timely manner.
• Act as the point of escalation for any KYC processing issues or queries from the KYC teams.
• Perform collection of documents and information from business and / or clients for purposes of onboarding process as per the approved list of documents requirements.
• Checks for completeness of documents submitted by clients, track work status and follow-up on any delays and deficiency to ensure service delivery requirements are met.

Process Governance & Optimization

Operational Excellence

Supporting Business Development and Growth

Attributes / Technical Skills

Relevant Experience

Education and Professional Qualification

Company Benefits

At our Malaysia office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and celebration leave. Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work. As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like ICSA, ensuring you stay ahead in your field. If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey.

Location : Johor, MY

Job Segment : Compliance, Recruiting, Law, Manager, Legal, Human Resources, Management

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