Technical Service executive

Overview

Our goals - Your path

Responsibilities

• Collaborate with R&D and Product Management / Sales / Marketing to guide product development and lifecycle enhancements.
• Provide and manage seminars, deminars, product demonstrations for customers and internal employees product launches for Building Systems products
• Ensure customer complaints are investigated in a prompt and efficient manner and the findings are reported properly.
• Oversee the delivery of high-quality technical support for clients, consultants, contractors, and internal stakeholders.
• Provide expert-level input on product selection, specification writing, and site-specific technical recommendations.
• Manage site trials, performance validation, and the resolution of complex technical challenges at project locations.
• Evaluate SIKA traded products and benchmark them with products available in the market
• Accurate and regular electronic entry of technical files (reports, site pictures, presentations…) into local system (folders, data bases such as SharePoint), in compliance with the department filing guidelines
• In conjunction with the Regional Sales Managers develop new customers.
• Maintain regular contact with Marketing Department, branch sales staff, major customers and technical associations to keep abreast of market requirements concerning product application and performance.

Operational Excellence

Safety

Others

Any other tasks assigned from time to time

Security

Qualifications

Going Beyond. Together.

About Sika

Sika was first established in Malaysia in 1989 and full operations commenced in 1991 through its wholly-owned subsidiary, Sika Kimia Sdn Bhd, with the completion of its local head office and production plant in Nilai, Negeri Sembilan. Since then, the company has gained a leading position in the country with the acceptance and endorsement of its products for construction and industrial applications by local and international proponents. In the Construction sector, our business activities cover the full spectrum of project types ranging from infrastructural development to buildings, from institutional facilities to manufacturing plants. We service our direct customers – concrete producers, contractors and distributors – and stay close to them through our central sales & marketing office in Petaling Jaya and a network of sales offices in Penang, Johor Bahru, Kuantan, Kuching and Kota Kinabalu. In 2014 our presence in the Malaysian construction continued to grow when our Ipoh Plant was built and running to meet customer demands. In Malaysia, our Industry Division is the clear market leader in the automotive glass replacement sector (AGR) and the “Sikaflex” brand is instantly recognized as a mark for quality, reliability and performance. In the automotive OEM sector, we are the approved supplier to top German car markets such as Mercedes Benz and BMW. Meanwhile, Sika leads the field in total bonding, sealing, damping, reinforcing and protection solutions for bus, truck and rail vehicle manufacturing, and for the assembly of appliances, industrial equipment and building components. Sika Kimia Sdn Bhd currently employs more than 340 people in Sales & Marketing, Technical Service, Finance, HR & Administration, Laboratory, Production, Purchasing, Customer Service and Warehouse.

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