Business Analyst SAP

Company description

is one of the largest advertising agency holding companies in the world as well as a global leader in the fields of marketing, communications, and digital transformation. Driven by data, cutting-edge technology, and creativity, our solutions enable brands to provide customers with tailored experiences on a large scale. We utilise the Power of One operating model to integrate and develop competencies that will create increasing business value for existing and future clients. We are present in more than 100 countries and employ in excess of 90,000 professionals. In the UK, Publicis Groupe includes  world-renowned agencies such as Saatchi & Saatchi, Leo Burnett, Publicis Sapient, Zenith, Starcom, Publicis Health, and Epsilon amongst others.

Publicis Re : Sources is the backbone of Publicis Groupe. We are Publicis Groupe's Shared Services Platform. Formed in 1998, Re : Sources was created to streamline centralised functions of Publicis Groupe agencies. We have now grown to 5,000+ professionals operating 40 shared service centres (SSCs) and servicing a network of prestigious agencies across the globe supporting 63 markets. We provide technology solutions and business services including finance, accounting, information technology, global security, legal, payroll and benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best : create and innovate for their clients.

Overview

The Role

You will provide systems support for Altair EcoSystem, a bespoke SAP platform, along with other ERPs, to prestigious Groupe brands and their shared service centres. The main focus will be problem-solving, service coordination, client engagement, support compliance and assessment.

You will be working within a small team, spread across several countries, that supports thousands of users and numerous brands. You will need to liaise with any individuals / teams at all levels to ensure we deliver the necessary system support and resolution to the task at hand.

You will ideally be experienced in SAP, Excel and Word, with System Support / Service Desk experience and a strong finance background.

Responsibilities

• Analysing and seeking resolution for any financial or system queries that users may have with Altair via queues in our ticketing system (Service-Now)
• Liaise with off shore teams with regards to tickets which can't be resolved locally.
• Co-ordinate with various teams with regular issue resolutions meetings – Agency Teams, Core Teams, Management and Off Shore Teams
• Liaise with key users to identify and understand critical requirements (including reporting requirements) and enhancements.
• Help with the setup of new users and confidential information within Altair, including security administration and maintaining user groups.
• Support the relevant teams when they are implementing new company structures, mergers and acquisitions.
• Supporting the Agencies when performing user acceptance testing and training
• Involvement in various projects set out in the Groupe's Application Program Strategy

Qualifications

Essential Applications and Skills

Important, but not essential

Additional information

Attribute / behaviours