Training & Development Specialist

VKN JEWELLERS & MD SDN BHD – George Town, Penang

Responsibilities

• Establish and monitor Key Performance Indicators (KPIs) for all departments.
• Track staff attendance, punctuality, grooming, and adherence to showroom & office SOPs.
• Conduct monthly and quarterly performance reviews with management.
• Identify underperforming staff and propose structured improvement plans (coaching, retraining, or corrective actions).
• Maintain accurate and confidential records of staff performance and disciplinary actions.
• Conduct Training Needs Analysis (TNA) to identify skill and knowledge gaps.
• Develop and deliver training programs in product knowledge, customer service, grooming, and compliance.
• Foster a continuous learning culture through cross-training, upskilling, and certification programs.
• Support management in identifying high-potential employees and succession planning.
• Drive employee engagement initiatives to reduce turnover and improve morale.
• Develop and maintain a Talent & Skills to support workforce planning.
• Assist HR in recruitment assessments by providing input on skill requirements.
• Ensure staff comply with company policies, workplace discipline & industry regulations.
• Implement performance audits to monitor consistency in service delivery.
• Prepare monthly performance dashboards and training reports for management review.
• Maintain quality standards by ensuring training and compliance documentation are audit-ready.

Requirements

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