Customer Service Japanese Speaker

Overview

Customer Service Japanese Speaker at DevloIT, Kuala Lumpur, Malaysia Responsibilities

Handles and responds to customer inquiries and complaints online chat and / or e-mails Ensures all customer inquiries / issues / complaints are resolved according to the company's processes and procedures Identifies and escalates difficult and complex issues to senior team members Maintains a positive, empathetic and professional attitude towards customer Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions Liaises with external vendors and service operators to fulfil booking changes Qualifications

Language : Japanese, N1 / N2 Working hours : Fixed working hours Employment details

Seniority level : Associate Employment type : Full-time Job function : Customer Service Industries : Business Consulting and Services Note : The original listing contained multiple job postings and unrelated content. Only the first, relevant Customer Service role is retained here with clear responsibilities and qualifications.

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