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Head of Operations (F&B)

Head of Operations (F&B)

Bungkus Kaw KawSubang Jaya, Selangor, Malaysia
2 hari lalu
Penerangan pekerjaan

Bungkus Kaw Kaw is Malaysia’s authentic fastest-growing local brand, loved for its halal-certified Malaysian food & drinks. As our Head of Operations, you will take full charge of outlet operations across Malaysia, ensuring consistency, quality, and growth. You will work directly with the Founder as the second-in-command, leading our journey to become Malaysia’s most recognized local F&B brand.

The successful candidate will act as the right hand to the founder, taking ownership of end-to-end outlet operations, ensuring profitability, consistency, and scalability as the brand expands nationwide and globally.

Part 1 – Primary roles of the job which are measurable and may be used as part of KPIs

  • Strategic & General Management

Translate company vision into actionable operational strategies across all outlets.

  • Act as second-in-command, representing the founder in operations-related decision-making.
  • Develop and execute business expansion plans, including new outlet openings, relocations, and market entries.
  • Operational Excellence

    • Oversee daily operations of all outlets to ensure efficiency, consistency, and compliance with SOPs.

  • Drive continuous improvement in productivity, service quality, and cost efficiency.
  • Ensure compliance with Halal standards, hygiene, and safety regulations at all times.
  • Implement digital transformation in operations (e.g., POS, delivery, app integration).
  • Financial & Performance Management

    • Set, monitor, and achieve sales, profitability, and cost KPIs across outlets.

  • Optimize P&L, manage occupancy cost ratio, and improve EBITDA performance.
  • Control food & beverage cost, inventory management, and wastage reduction.
  • Prepare reports for weekly and monthly reviews, including staff control.
  • Lead, mentor, and grow a strong team of Ops Managers, Area Managers, Outlet Managers, and all.
  • Establish a culture of accountability, discipline, and customer-first mindset.
  • Design and oversee staff training, development, and succession planning.
  • Cross-functional Collaboration

    • Work closely with Marketing, HR, Finance, Halal and Supply Chain to align operational goals with company strategy.

  • Partner with Branding & Business Development teams for new campaigns, promotions, and customer engagement.

    • Part 2 – Secondary roles which supports the primary roles above

  • Work closely with the founder & Operations Manager to ensure well-running outlets.
  • Conduct regular visits to outlets to understand ground issues and align ground staff with initiatives and goals set by the Company.
  • Conduct monthly or regular shop audits to ensure food quality and customer service standards are met and company procedures are complied with.
  • Motivate, encourage and support outlet staff to help them maximise resources and achieve their targets.
  • Monitor staffing status for all outlets and ensure all outlets are adequately staffed with experienced staff.
  • Provide guidance and training to outlet supervisors to manage the outlets and act as a focal point of information between HQ and the outlet.
  • Spend time coaching Outlet managers and outlet staff, identify talents, to provide them with the relevant training to develop their skillsets.
  • Monitor competitor activity within the area and liaise with founder making recommendations and putting action planning to maximise sales and profit opportunities.
  • Maintain and increase customer service standards and drive team performance.
  • Oversee maintenance issues.
  • Assist in new outlet openings, including matters not limited to ordering outlet equipment and raw materials and hiring and training new outlet staff.

    • Job Requirements

  • Candidate may possess at least SPM / Diploma / Bachelor’s Degree in any field.
  • Required language(s) : Bahasa Malaysia, English and Mandarin.
  • Minimum 10 years in F&B operations, with at least 5 years in senior leadership (multi-outlet / chain management).
  • Proven track record in managing 10-30+ outlets or equivalent large-scale chain operations.
  • Results-driven, entrepreneurial mindset, and able to thrive in a fast-paced environment.
  • Must be hands-on with at least food and beverage preparations.
  • Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil outlet operation tasks.
  • Good at solving problems and making firm, reliable decisions.
  • Confident with strong leadership skills. Ability to lead a team.
  • Pleasant interpersonal skills, able to interact well with all levels.
  • Required to work on shifts, weekends and public holidays.
  • Possess own transport and willing to travel if required.

    • To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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