Tawaran kerja ini tidak tersedia di negara anda.
(WFH) Quality Assurance Executive
AlphaiotabpoPuchong, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanManage the quality assurance for the clients that Alpha Iota is serving. Monitor Live Chats from Customer Service Executives. Manage Alpha Iotas' clients' expectations by maintaining a good quality of internal output. Provide coaching and follow-up coaching sessions that are adhered to. Identify issues and areas of improvement (agent level, process, and business level), propose, approve, and track the necessary corrective action(s) to satisfactory. Dive into service quality issues, which are inclusive of Customer Service Satisfaction, First Contact Resolution, Average Response Time, Quality Assurance Evaluation pass rate, and customer complaints. Participate in the development and delivery of training and programme support for quality and operational needs. This includes soft skills, product, systems, and processes. You are also responsible for ensuring and monitoring the overall effectiveness of training. Promote a culture of high performance and continuous improvement that values learning and a commitment to quality among the team. Perform ad hoc tasks as assigned by management, ensuring timely and high-quality completion, such as supporting live customer interactions by handling chats through the live chat system when required, and maintaining professional and effective communication. Stay aligned and updated with company policies by spending several hours each month handling customer interactions. Conduct training sessions to equip new joiners with the necessary knowledge and skills to perform their roles effectively. Minimum Diploma, Advanced / Higher / Graduate Diploma. At least 1 year of Quality Assurance (QA) / customer service experience in a contact centre environment or related industry. Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workplace (Google Docs, Sheets, Drive). Knowledge of customer service principles and practices, relevant computer applications, and administrative procedures. Excellent analytical problem-solving ability. Fluent in verbal and written English, Mandarin, and Bahasa Malaysia. Possess a personal laptop / computer and a good Internet connection.
Overview
Join Our Alpha Iota Family, Where Everyone Wins!
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
- and lots more!
Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!
What would you be doing
To be successful in this role
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Quality Assurance Executive • Puchong, Selangor, Malaysia
Pekerjaan yang berkaitan
![Pharmaceutical : Quality Compliance Engineer [Job ID : 13164]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=PERSOL)
Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating an...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
(WFH) Quality Assurance Executive
AlphaiotabpoKuala Selangor, Kuala Selangor, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Assistant Manager - Quality Assurance / Quality Control
Gamuda GroupSelangorMalaysia, Selangor, Malaysia Assistant Manager - Quality Assurance / Quality Control.Manage and ensure all quality related matters of our precast panels delivered at construction sites and act as the connecting point between Gam...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Senior Supplier Quality Engineer
TelecontinentSepang, Selangor, Malaysia Senior Supplier Quality Engineer.Get AI-powered advice on this job and more exclusive features.This range is provided by Telecontinent.
Your actual pay will be based on your skills and experience — ...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
Job Opportunity – Senior Engineer, QA / QC (Onshore)
EP Group of CompaniesSepang, Selangor, Malaysia Job Opportunity – Senior Engineer, QA / QC (Onshore).Senior Engineer, QA / QC (Onshore).Experience of 20 years in QA / QC in oil & gas construction projects out of which min.
QA / QC in Lead QA / QC role and ...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
- Baharu!
QA / QC Manager - MEP Systems
InspurSepang, Selangor, Malaysia The following describes responsibilities and requirements for the Quality Assurance / Quality Control Manager role.Lead and manage the QA / QC team and expertise to the overall Quality Management Syste...Tunjukkan lagiKemas kini terakhir: 14 jam yang lalu
- Dinaikkan pangkat
Assistant Manager - Quality Assurance / Quality Control
GAMUDASelangorMalaysia, Selangor, Malaysia Assistant Manager - Quality Assurance / Quality Control.Join to apply for the Assistant Manager - Quality Assurance / Quality Control role at GAMUDA.
Manage and ensure all quality related matters of our...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Pharmaceutical : Quality Compliance Engineer [Job ID : 13164]
PERSOLSelangorMalaysia, Selangor, Malaysia Pharmaceutical : Quality Compliance Engineer (Job ID : 13164).Ara Damansara, Petaling Jaya, Selangor.PERSOL (renewable based on performance).
Monday – Friday, 8 : 00 AM – 5 : 00 PM.RM4,500 – RM6,000 + s...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Executive Quality Assurance
Perusahaan Getah AsasKuala Selangor, Kuala Selangor, Malaysia Responsible for preparation of all Quality Management System (QMS) Document associated with the manufacture of medical devices to ensure compliance with ISO 13485, ISO 9001, cGMP, FDA and MDR guide...Tunjukkan lagiKemas kini terakhir: 14 jam yang lalu
- Dinaikkan pangkat
Production Quality Control (QC) Officer
BTY Worldwide Sdn BhdKuala Selangor, Kuala Selangor, Malaysia We are looking for a candidate with QC experience in the pharmaceutical industry who has the capability to oversee daily operations, ensuring production goals are met, and maintaining safety and hi...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Head, Operational Excellence & Service Quality
Jobstreet MalaysiaSepang, Selangor, Malaysia Head, Operational Excellence & Service Quality.Head of Operational Excellence & Service Quality will also act as a mentor for other members of staff, providing them with the necessary skills and kn...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
QA / QC Manager
PLM InteriorsSelangorMalaysia, Selangor, Malaysia Add expected salary to your profile for insights.PLM is an interior fit-out specialist.We offer construction services for the fit-out and refurbishment for a wide spectrum of sectors such as office...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Quality Systems Coordinator
Denshi Maruwa IndustriesSelangorMalaysia, Selangor, Malaysia This role is to manage DMI company Quality Systems for Printed Circuit Board Manufacturing.Responsible for leading company internal audit and customer onsite audit.
Conduct supplier audit with DMI T...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
(WFH) Quality Assurance Analyst
Alpha Iota BPO Sdn BhdKuala Lumpur, MalaysiaQuick Apply
- Dinaikkan pangkat
Quality Lead (PCBA)
Michael PageKuala Selangor, Kuala Selangor, Malaysia Growing company with huge market shares.Technically sound management team.Our client is a well-established organization within the manufacturing industry.
As a mid-sized company, they are known for ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Assistant Manager - Accreditation and Quality Assurance (50078)
Sunway UniversitySubang Jaya, Selangor, Malaysia Assistant Manager - Accreditation and Quality Assurance (50078).Compile and validate data from various departments to support the timely production of statistics and reports for various accreditati...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Specialist, Quality Assurance - Nadi
TNG DigitalKuala Lumpur, Kuala Lumpur, Malaysia Senior Talent Acquisition Specialist @ TNG Digital - We're Hiring! | Hiring Tech Talents | Ex-J&T Express.We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love,...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Senior Executive Quality Assurance
Sinergia Talents Sdn BhdPetaling Jaya, Selangor, Malaysia The Quality Assurance Executive is responsible to the Head of Quality for carrying out quality audits in accordance with the established quality audit programme, and ensuring that any observed non ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
QA Automation Tester
DXC Technology Inc.Petaling Jaya, Selangor, Malaysia NYSE : DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Global HSEQ Data Quality Executive
Wilhelmsen Ship ManagementKuala Lumpur, Kuala Lumpur, Malaysia Global HSEQ Data Quality Executive role at Wilhelmsen Ship Management.Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Engineer - Quality Assurance / Quality Control
Gamuda GroupSelangorMalaysia, Selangor, Malaysia Engineer - Quality Assurance / Quality Control.Responsible for the coordination and monitoring in compliance with specification and Project Quality Plan requirements and in all areas related to QAQC....Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu