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Assistant Manager | IOI City

Assistant Manager | IOI City

lululemonKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

The Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. They are also responsible for administrative and operations activities, including floor management and scheduling.

Core Responsibilities

  • Leadership and People Management

Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

  • Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
  • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, career path guidance, and addressing performance concerns.
  • Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
  • Engage in career discussions to support and reinforce team understanding of how working at lululemon contributes to their growth.
  • Provide team member recognition, gap assessment, and performance documentation to support and reinforce growth.
  • Collaborate with Store Manager to plan and prepare team member schedules according to labour requirements, availability, and budget considerations.
  • Working With Others
  • Establish supportive and productive relationships with all team members, focusing on development.

  • Collaborate with team members to ensure an optimal guest experience that values guests’ time and supports store operations.
  • Guest Experience
  • Support team members to ensure a great guest experience, including assessing guest needs, providing product education, and supporting in-store transactions and omnichannel programs.

  • Dynamically provide floor coverage to meet business, team, and guest needs.
  • Resolve guest feedback and address issues, including escalations and emergencies, to make it right for guests.
  • Increase brand awareness by cultivating inclusive relationships with partners and community resources.
  • Establish and maintain local relationships with ambassadors and external partners by identifying, training, and facilitating relationship building with guests and team.
  • Operations
  • Implement the Store Manager’s vision for the store and cascade to the team.

  • Review business data and metrics to inform planning processes and sales planning.
  • Manage store budget, labor hours, expenses, and P&L in partnership with the Store Manager.
  • Provide salesfloor leadership, including planning coverage and ensuring efficient operations.
  • Open and close the store according to checklists.
  • Adhere to safety policies and maintain a safe work environment.
  • Budget & People Management
  • Accountable for delegated aspects of the budget or labor hours.

  • Indirectly supervise a subset of store employees during shifts as delegated by the Store Manager.
  • What We Look For

  • Inclusion & Diversity : Creates and supports an inclusive environment that values differences.
  • Integrity / Honesty : Demonstrates honest, fair, and ethical behavior.
  • Leadership : Leads, influences, and inspires others; motivates, empowers, develops, and directs people.
  • Collaboration and Teamwork : Works productively with others and seeks diverse perspectives.
  • Adaptability / Agility : Adjusts to uncertainty and fast-paced priorities.
  • Decision Making : Uses logic to evaluate options and make timely decisions.
  • Strategic Thinking : Sets strategies aligned to vision and values to achieve goals.
  • Resilience : Persists and recovers quickly from setbacks.
  • Job Requirements

  • Eligibility : Legally eligible to work in the store’s jurisdiction.
  • Availability : Willing to work a flexible schedule.
  • Other : Willing to work as part of a team and also independently; able to move through a store to assist guests and complete tasks.
  • Experience : Leadership or people management experience in a work setting.
  • Nice to Have : Education : High School diploma or equivalent; Experience : 1 year retail or sales management.
  • Applicants who progress to interview will be contacted by a Manager or People & Culture team member. If a reasonable accommodation is needed to perform the essential duties, please discuss with the Manager or People & Culture during interview arrangements.

    Benefits

    Beyond The Paycheck (Benefits & Perks) : Our total rewards program includes competitive base pay, a team-based bonus program, paid time off, employee discounts, fitness / yoga classes, parenthood top-up, and development programs. Availability may vary by location and employment type; benefits may be altered at any time.

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